Policy and Response Communications Lead

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to cultivate a culture where everyone belongs and is inspired to do their best work. The worldwide Apple Retail Engagement Marketing and Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values.

Description

The Policy & Response Communications Lead is a pivotal role within REMM EMEIA, responsible for shaping, coordinating, and executing communications that support labour relations and response preparedness across the region. This role serves as the central connective point between Retail, Legal, People, Employee Relations, Communications, and Geo leadership to ensure we engage with team members in a way that is timely, consistent, transparent, and aligned with Apple's culture and values.

Minimum Qualifications

Demonstrable experience in corporate communications, labour relations, public affairs, or crisis management. Experience working in or with large, cross-functional organisations in fast-paced industries. A strategic thinker with strong judgment and a sharp sense for reputational risk. Exceptional writing and storytelling skills, able to translate complexity into clear, human messaging. Proven ability to influence and lead across highly matrixed regional and global teams. Steady and solutions-oriented under pressure — able to bring clarity, structure, and calm during moments of ambiguity or escalation. A trusted partner to senior leadership, operating with integrity, confidentiality, and discretion. Highly collaborative, able to build trust and alignment quickly across diverse functions and cultures. Thrives in complex environments, connecting dots, anticipating issues, and turning challenges into actionable paths forward. Approaches work with empathy, urgency, and a values-led mindset.

Preferred Qualifications

Understanding of the EMEIA region and its cultural, legal, and reputational nuances. Experience handling labour-related topics, union communications, or sensitive internal matters. Familiarity with internal communications, executive comms, and media strategy. Background in technology, retail, manufacturing, or labour-sensitive environments is a plus. Passionate about protecting brand trust and elevating the employee experience through effective communication.