Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in operations such as trust and safety or scaled operations.
- Experience with data analysis and spreadsheet software.
Preferred qualifications:
- Experience with SQL.
- Experience in content policy, anti-abuse and reviewing online content, with excellent problem-solving and critical thinking skills with attention to detail in a changing environment.
- Ability to work non-standard hours, including on-call rotation weekend and holiday hours.
- Excellent analytical skills, including using data to drive strategy and business action.
- Excellent influencing and communication skills, with the ability to build relationships with cross-functional partners, across geographies.
- Passion for working cross-functionally, thinking strategically, and keeping users safe while protecting free speech.
About the job:
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Policy Enforcement Manager for Age Appropriateness, you'll help implement and enforce policies across videos, as well as implement operational plans globally, working with stakeholders across different functions and product areas to scale enforcement operations.
In this role, you will oversee enforcement quality across multiple policy areas and workflows, including calibrations with internal teams and vendor teams. You will work cross-functionally and across time zones to keep users safe while protecting free speech and respecting the creator experience.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities:
- Review and moderate video content in line with YouTube’s Community Guidelines, and manage escalations to resolve issues.
- Track and monitor performance against operations health metrics, turning data into stories for cross-functional teams, and ensure implementation of policy by drafting enforcement guidelines for reviewers and prompts for LLMs.
- Support the development of automated enforcement solutions, manage and shape relationships with partnering Product and Engineering teams on product launches.
- Provide operational and enforcement knowledge to Product, Engineering, and business operations teams, and liaise with policy, legal teams and other cross-functional teams to craft and implement process solutions to emerging trends.
- Review graphic, shocking, and other disturbing, distressing, or offensive content, and participate in non-standard working hours outside local time zones, and for some situations, this could include on-call rotation work during non-standard and holiday hours.