Policy Escalation Specialist, Creator Policy Experience

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in data analytics, Trust and Safety, policy, cyber security, or related fields.

Preferred qualifications:

Experience in content policy, anti-abuse and reviewing online content.
Experience with spreadsheets, databases SQL and data analytics.
Experience with quality and training processes.
Ability to build relationships with cross-functional partners across geographies.
Ability to work through ambiguity and grow in a rapidly changing environment.
Excellent communication, problem-solving, critical thinking skills and attention to detail in a fast-paced and dynamic environment.

About The Job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Own and manage policy escalations from internal creator facing teams.
Review and manage escalations from graphic, controversial, and sometimes offensive video content in line with YouTube’s community guidelines, ensuring high-quality and fair enforcement by considering creator perspectives.
Partner with cross-functional teams and leadership to resolve disputes and clearly communicate policy decisions.
Identify trends and insights within escalations to drive projects that enhance operational efficiency and elevate the overall creator policy experience.
Conduct data analysis to provide insights that inform leadership's strategic policy decisions.


Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .