Policy Planning Manager - Policy Planning & Training & Infrastructure - Trust & Safety

Responsibilities
The Policy Planning, Training, and Infrastructure (PTI) team sits at the center of T&S Policy, shaping how policy work is prioritized, executed, and scaled across the organization. Within PTI, Policy Planning plays a key role in shaping the strategic direction and driving operational excellence of T&S Policy—leading long-term planning and designing scalable processes that improve day-to-day execution and support long-term sustainability.

As a Policy Planning Manager, you will serve as a key driver of high-impact initiatives across Policy and the broader Trust & Safety organization. You will bring structure and clarity to complex, ambiguous work, and partner directly with Executive stakeholders to drive alignment and decisions.

We are looking for someone who operates with a high degree of autonomy, forms clear, well-reasoned points of view, and proactively identifies and resolves gaps—moving beyond coordination to drive outcomes. This role will play a critical part in elevating execution quality, stakeholder management, and planning rigor across the Policy team.

Responsibilities:
- Lead high-priority efforts across the Policy, broader Trust & Safety and cross-functional workstreams, from early scoping through execution
- Translate complex, undefined problems into clear frameworks, plans, and timelines that drive execution
- Partner with Leadership stakeholders across Policy, Product, Legal, and Operations to align on priorities, navigate tradeoffs, and accelerate decisions
- Surface gaps early, form clear points of view, and independently drive solutions in fast-moving environments
- Build and refine scalable approaches to planning, prioritization, and execution to improve visibility and predictability
- Raise the bar for execution, organization, and communication across initiatives
- Contribute to annual roadmap planning, OKRs, and broader operational rhythms
- Provide structured updates, highlight risks, and ensure stakeholders have visibility into progress and blockers

Qualifications
Minimum Qualifications
- Bachelor or Master's degree in public policy, law, social sciences, economics, communications, behavioral sciences, business management, or a related field
- 5+ years of experience in program management, strategy & operations, consulting, or related fields
- Proven ability to lead complex, cross-functional initiatives with minimal direction
- Strong track record of bringing structure to ambiguous problems and driving them to resolution
- Excellent stakeholder management skills, including experience working directly with Business leaders and driving alignment across competing priorities
- Exceptional written and verbal communication skills clear, concise, and structured with a demonstrated ability to form well-informed, structured points of view and drive decisions in ambiguous environments.
- Highly organized and detail-oriented with strong execution, coupled with the ability to operate independently and drive work forward with limited direction.

Preferred Qualifications
- Experience in Trust & Safety, Policy, or adjacent risk/platform integrity domains, complemented by a consulting or strategy & operations background.
- Experience building or improving operational systems and processes in complex organizations
- Familiarity with policy development and enforcement systems within large-scale platforms
- Familiarity with AI tools and ability to leverage them to improve workflows, analysis, or execution
- Knowledge of social media platforms, content ecosystems, and/or video-sharing products
- Experience working in fast-paced, high-growth environments with evolving priorities
- Project management certification (e.g., PMP, PMI-ACP, PRINCE2) is a plus

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​