Policy Specialist, Content Integrity - USDS

Responsibilities
This role will sit within the USDS Product policy team. You will need to cultivate a deep understanding of the platform, its Trust and Safety policies, the Community Guidelines and the interplay of those rules with promotional levers that put content in front of the end user. This will require developing systems for tracking and anticipating user behavior and identifying thoughtful and creative policy solutions in a fast moving environment. You will work closely with a variety of internal partners including Policy, Product, Legal, Operations, and Quality Analysis to ensure that TikTok is able to detect, triage, and prevent safety incidents.

As the ecosystem of products within our portfolio grows, the complexity of our promotional workflows expands with it. This role sits within the USDS T&S Policy Implementation Team, focusing on the critical "grey area" that exists between Trust & Safety and Brand Safety.

The Content Integrity Policy Specialist is responsible for the daily execution of policy processes that govern how content is promoted to users. You will develop a deep understanding of platform Community Guidelines and their interplay with promotional levers, Emerging Products, Discoverability, and Monetization Integrity. This is a high-impact role requiring a blend of operational excellence, technical acumen, and nuanced policy judgment.

Responsibilities
- Workflow Execution: Execute Editorial Policy workflows for promoted content across emerging products, ensuring strict compliance with safety requirements and promotional standards.
- Operational Calibration: Lead regular calibration sessions with USDS Ops teams, QA, and moderators to ensure consistent, accurate, and high-quality policy enforcement.
- Stakeholder Consultancy: Serve as a key point of contact for cross-functional (XFN) partners, providing expert guidance on policy nuances to support product initiatives and escalations.
- Trend Analysis: Collaborate with XFN partners to monitor emerging US social media trends and problematic behaviors to proactively prevent potential Community Guideline violations.
- Optimization & SLAs: Develop and execute improvement plans for Content Integrity workflows, enhancing processes to improve performance against Service Level Agreements (SLAs).
- Data & Reporting: Gather data on policy execution to support the creation of metric reports, helping to measure impact and identify systemic areas for improvement.
- Documentation: Assist in developing and maintaining training materials and Standard Operating Procedures (SOPs) to ensure global alignment on Content Integrity Policies.

Qualifications
Minimum Qualifications
- Experience: 3+ years of professional experience in Trust & Safety, Content Policy, Brand Safety, or a related field, with a focus on how product features can be exploited.
- Policy Expertise: Demonstrated systematic thought process regarding policy development and thorough experience in operationalizing complex rules.
- Operational Excellence: Proven ability to structure process-oriented milestones and thrive in a ambiguous environment.
- Communication: Strong verbal and written communication skills, with the ability to translate complex policy "grey areas" into actionable guidance.
- Resilience: Experience working with sensitive subject matter while maintaining professionalism and personal resilience.
- Education: Bachelor’s degree or equivalent practical experience.

Preferred Qualifications
- Technical Proficiency: Intermediate SQL skills and advanced proficiency in Excel are required to access data and track operational performance.
- Global Collaboration: Proven ability to work effectively with international partners across different time zones.
- Research Skills: Experience developing sound research methodologies to collect, synthesize, and interpret data for complex policy projects.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.​
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On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA​


Job Information
【For Pay Transparency】 Compensation Description (Annually) - Washington, DC
The base salary range for this position in the selected city is $ 66120 - $ 152000 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​