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Polish speaking Customer Support Representative

The Lemon Consulting
2 hours ago
Full-time
On-site
Lisbon, Portugal
Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Review and evaluate AI-generated responses using detailed quality and annotation guidelines
  • Label and annotate language model outputs accurately and consistently
  • Assess AI-generated content for quality, relevance, factual accuracy, safety and policy compliance
  • Apply complex annotation guidelines across different scenarios and content types
  • Identify inconsistencies, edge cases and potential quality issues and escalate them when required
  • Review and analyse structured text, language data and AI-generated content
  • Maintain high levels of accuracy and quality while meeting productivity targets
  • Provide accurate evaluations, annotations and actionable feedback to support AI model improvement
  • Maintain strict confidentiality and follow project, data security and quality standards
  • Adapt to updated guidelines, processes and project requirements.


REQUIREMENTS:

  • Native-level proficiency in Polish, with excellent written communication skills
  • Good command of English (minimum B2 level)
  • Strong understanding of Generative AI, Large Language Models (LLMs), and AI annotation or evaluation platforms
  • Previous experience in AI data annotation, LLM evaluation, RLHF, SFT, Quality Assurance, Content Labeling, Trust & Safety or a similar analytical environment is highly desirable
  • Excellent analytical and critical thinking skills with strong attention to detail
  • Ability to make objective and evidence-based decisions
  • Ability to interpret and consistently apply complex written guidelines and policies
  • Strong reading comprehension and written language skills
  • Ability to evaluate structured text, datasets and AI-generated content accurately
  • Comfortable working in a fast-paced, quality-driven environment with productivity and accuracy targets
  • Professional and reliable approach with strong integrity
  • Ability to handle confidential and sensitive information with discretion.


BENEFITS:

  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
  • Full-time employment in Lisbon
  • 24/7 rotational working schedule
  • 2 rotational days off
  • Opportunity to work in the rapidly developing field of Generative AI and Large Language Models
  • International and multicultural working environment
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance