Product and Process Solutions Specialist - Live & Monetization, Trust & Safety
TikTok
1 hour ago
Full-time
On-site
San Jose, California, United States
$76,000 - $151,200 USD yearly
Specialist
Responsibilities
TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
You will support Product and Process Solutions team by driving quality excellence across content moderation and policy enforcement workflows. In this role, you will work closely with front-line teams and cross-functional stakeholders to monitor operational performance, identify quality fluctuations, investigate root causes, and turn data insights into actionable improvement initiatives. You will help strengthen operational execution through strong ownership, structured problem-solving, and effective collaboration in a fast-paced and evolving environment.
Responsibilities
- Trust & Safety Operations Support: Support day-to-day Trust & Safety operations with a strong understanding of content moderation, policy enforcement, quality management, and operational processes.
- Quality Monitoring & Improvement: Monitor quality performance, identify fluctuations and trends, and drive initiatives to improve moderation quality outcomes.
- Data Analysis & Root Cause Investigation: Conduct granular data analysis to uncover performance gaps, investigate root causes, and translate findings into actionable recommendations.
- Front-line Partnership: Partner proactively with front-line teams to support execution, improve consistency, and strengthen operational performance.
- Cross-Functional Collaboration: Work closely with relevant stakeholders across operations and partner teams to align on quality priorities, challenges, and improvement opportunities.
- Project Management & Ownership: Demonstrate strong ownership in managing initiatives, following through on action plans, and supporting operational improvements from identification to execution.
- Analytical Problem Solving: Apply strong analytical thinking, attention to detail, and structured problem-solving skills to address operational challenges effectively.
Qualifications
Minimum Qualification(s)
- Fluent English proficiency is required for day-to-day communication and work-related activities
- Experience in Trust & Safety with an understanding of content moderation, policy enforcement, quality management, and operational processes
- Strong sense of ownership, with the ability to independently drive initiatives and support execution
- Demonstrated project management capabilities and ability to manage priorities effectively
- Strong attention to detail, analytical thinking, and problem-solving skills
- Ability to proactively partner with front-line teams to improve execution and quality outcomes
- Strong cross-functional collaboration and communication skills
Preferred Qualification(s)
- Familiarity with BR and/or LATAM culture and operational environments is a plus
- Experience in granular data analysis, including identifying quality fluctuations, investigating root causes, and translating insights into actionable quality improvement initiatives
- Familiarity with AI applications and tools, with an innovative mindset and openness to leveraging technology to improve quality and operational outcomes
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $76000 - $151200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
You will support Product and Process Solutions team by driving quality excellence across content moderation and policy enforcement workflows. In this role, you will work closely with front-line teams and cross-functional stakeholders to monitor operational performance, identify quality fluctuations, investigate root causes, and turn data insights into actionable improvement initiatives. You will help strengthen operational execution through strong ownership, structured problem-solving, and effective collaboration in a fast-paced and evolving environment.
Responsibilities
- Trust & Safety Operations Support: Support day-to-day Trust & Safety operations with a strong understanding of content moderation, policy enforcement, quality management, and operational processes.
- Quality Monitoring & Improvement: Monitor quality performance, identify fluctuations and trends, and drive initiatives to improve moderation quality outcomes.
- Data Analysis & Root Cause Investigation: Conduct granular data analysis to uncover performance gaps, investigate root causes, and translate findings into actionable recommendations.
- Front-line Partnership: Partner proactively with front-line teams to support execution, improve consistency, and strengthen operational performance.
- Cross-Functional Collaboration: Work closely with relevant stakeholders across operations and partner teams to align on quality priorities, challenges, and improvement opportunities.
- Project Management & Ownership: Demonstrate strong ownership in managing initiatives, following through on action plans, and supporting operational improvements from identification to execution.
- Analytical Problem Solving: Apply strong analytical thinking, attention to detail, and structured problem-solving skills to address operational challenges effectively.
Qualifications
Minimum Qualification(s)
- Fluent English proficiency is required for day-to-day communication and work-related activities
- Experience in Trust & Safety with an understanding of content moderation, policy enforcement, quality management, and operational processes
- Strong sense of ownership, with the ability to independently drive initiatives and support execution
- Demonstrated project management capabilities and ability to manage priorities effectively
- Strong attention to detail, analytical thinking, and problem-solving skills
- Ability to proactively partner with front-line teams to improve execution and quality outcomes
- Strong cross-functional collaboration and communication skills
Preferred Qualification(s)
- Familiarity with BR and/or LATAM culture and operational environments is a plus
- Experience in granular data analysis, including identifying quality fluctuations, investigating root causes, and translating insights into actionable quality improvement initiatives
- Familiarity with AI applications and tools, with an innovative mindset and openness to leveraging technology to improve quality and operational outcomes
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $76000 - $151200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.