Product Manager, Account Protection

Company Description

Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.

Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. We believe that everything you want already exists, and our role is to help people discover it.

Powered by a team of over 500 people, our company is headquartered in London, with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information, visit www.depop.com

We aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users.

We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

AI Disclosure: We use AI tools (Google Gemini) to help our team source and review applications for roles with a high volume of applications. These tools assist our recruiters in identifying great talent but do not replace human decision-making. At Depop, every hiring decision is made by a human.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to adjustments@depop.com.

Account Protection's mission is simple: make strong account protection the default for every Depop user, so genuine buyers and sellers can use Depop with confidence.

This team keeps accounts and transactions secure with minimal friction, fostering long-term platform trust and financial protection. We own account protection and recovery, and fraud prevention - from how people sign up and log in, to how they recover access when something goes wrong, to how we stop bad actors taking over accounts, running automated abuse, scraping the platform, and causing financial loss.

We are looking for a Product Manager to drive product for our Account Protection team. This is a high-stakes role sitting at the intersection of Fraud, Security, Engineering and User Experience.

You'll set the strategy and own the roadmap for making secure accounts the effortless default-balancing strong protection against the friction that genuine users feel, while keeping bad actors, bots, and automated abuse away.

Responsibilities

• Roadmap & prioritisation: Own the roadmap for account protection and recovery, contributing to the wider domain strategy across authentication, fraud prevention, and recovery. Help shape priorities and translate strategy into scoped, high-confidence work that supports Depop's growth and protects users.

• Risk-based, low-friction protection: Balance security against friction. Help build risk-based auth that gates experiences proportionally to risk, so genuine buyers and sellers barely notice while bad actors hit a wall-driving down ATOs, automated abuse, scraping, fraud reports, and financial loss in partnership with Engineering, ML, and Data across signup, login, and transactions.

• Recovery, modern auth & tooling: Deliver better recovery tools and alternative auth methods (passkeys, SMS), improving recovery success rate while cutting CX tickets per issue. Help evolve the security stack (magic link, MFA, Cloudflare WAF and bot management, Twilio, Sift, blocking, banned-account experience).

• Users & communications: Help users build trusted profiles, support security communications, and make sure protection works for high-volume sellers and cross-listers with the most complex needs.

• Cross-functional collaboration: Partner closely across Security, Fraud, Trust & Safety, Operations, Engineering, and CX to align on delivery and keep partners moving in a lean, high-output environment.

Requirements

Must Have:

• Security, fraud or risk fluency: Good understanding of authentication, account security or fraud gained through Product Manager, Engineering, Data or Security roles. You understand how to partner with Security and Engineering teams.

• Analytical rigor: You can dive into metrics like ATO rate, fraud reports, recovery success and CX contact rate to understand what's really happening and where to invest.

• Friction vs. protection balance: You can protect genuine users while minimising friction and false positives, always keeping the experience of legitimate buyers and sellers front of mind.

• Resilience & speed: Account protection is a cat-and-mouse game. You are comfortable in fast-scaling environments and pivot quickly as new fraud and ATO trends emerge.

• Communication & influence: You can explain complex security trade-offs simply to senior stakeholders while keeping deep credibility with your Engineering partners.

Nice to Have:

We don't expect one person to bring all of this. Adjacent experience, sound judgement, and curiosity for the space are just as valuable.

• Direct experience in account security, identity, fraud, payments or risk at a marketplace or consumer platform.

• Familiarity with bot/scraping mitigation, automated abuse prevention, or edge-layer protection tooling.

• Understanding of marketplace dynamics and the unique frictions in peer-to-peer interactions.

• A passion for Depop's mission of circularity and self-expression—especially if you're already part of the Depop community.

Additional Information

Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa
• Subsidised counselling and coaching with Self Space
• Cycle to Work scheme with options from Evans or the Green Commute Initiative
• Employee Assistance Programme (EAP) for 24/7 confidential support
• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days of annual leave with the option to carry over up to 5 days
• Impact hours: Up to 2 days of additional paid leave per year for volunteering
• Fully paid 4-week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
• Flexible Working: MyMode hybrid-working model with Flex, Office-Based, and Remote options *role-dependent
• All offices are dog-friendly
  

Family Life:

• For birth parent: 20 weeks of paid parental leave for full-time regular employees
• For non-birth parents: 12 weeks of paid parental leave for full-time regular employees 
• IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Twice-yearly development chats and yearly performance reviews
• Learning budget
• Upskilling our employees with company-wide training workshops, materials and resources

Your Future:

• Life Insurance (financial compensation of 3x your salary)
• Pension matching up to 6% of full base salary with Aviva

Depop Extras:

• In-office Depop Shop (that’s free!) and a packing station with free delivery.
• Special milestones are celebrated with gifts and rewards!