Product Manager, Merchant Risk

About The Role

Uber's Risk team is critical to enabling trusted growth across our global marketplace by preventing fraud and abuse while minimizing friction for legitimate users. Maintaining the integrity of our three-sided marketplace, particularly the Merchant ecosystem, is vital for Uber's continued expansion.

In this high-impact role, the Product Manager for Merchant Risk will own a focused and crucial product area. The core responsibility is to enhance fairness, transparency, and fraud prevention for merchants across Uber Delivery globally. This role involves setting the strategy and driving the execution for a greenfield domain, directly ensuring a safe and trusted platform for merchants.

This position is ideal for a strong individual contributor who excels in ambiguous problem spaces and desires hands-on ownership of a single product domain at scale. The PM will partner closely with Engineering, ML/AI, Data Science, UX, and Operations to build practical, data-driven risk solutions that both protect Uber and enhance merchant trust.

What The Candidate Will Do

Own a core Merchant Risk problem area end-to-end, from discovery through delivery and iteration, aligned with Uber delivery strategy.
Define the product requirements and roadmap for internal and merchant-facing risk capabilities. These capabilities must proactively address fraud, abuse, and mitigate unfair outcomes.
Translate merchant pain points, operational needs, and data insights into clear product requirements (PRDs, UX flows, success metrics).
Work closely with Data Science and ML/AI teams to leverage signals, models, and GenAI-powered tooling to improve fraud detection, attribution, and decision quality.
Collaborate with UX and Research to design clear, explainable, and merchant-friendly experiences for complex risk decisions.
Measure impact using well-defined KPIs (e.g., fraud loss reduction, dispute rates, merchant satisfaction, operational efficiency) and iterate based on learnings.
Coordinate with Risk Operations, Support, and Merchant teams to ensure solutions are practical, legally compliant, and operationally sound.

Basic Qualifications

3+ years of product management experience delivering software products as an individual contributor in a technology company.
Strong analytical skills and comfort using data to inform decisions and measure impact.
Clear written and verbal communication skills, with the ability to explain complex problems simply.
Proven ability to work cross-functionally with Engineering, ML/AI, Data Science, Design, and Operations.
Bachelor's degree in Computer Science, Engineering, Data/Analytics, or a related quantitative field (or equivalent experience).

Preferred Qualifications

Domain Expertise: Experience in Risk, Fraud , or Trust & Safety within a multi-sided marketplace, specifically dealing with Merchant /seller trust and risk.
Experience shipping GenAI /LLMs-powered products, including end-to-end lifecycle ownership (data strategy, labeling, model development, evaluation, deployment).
Business Acumen: Proven ability to drive P&L improvements or merchant metrics, with the intuition to understand how risk interventions impact the broader ecosystem levers.
Strategic Judgment: Strong product instincts for navigating ambiguous problem spaces, effectively balancing competing constraints across Risk, User Experience, Operations, and Legal.

MBA or equivalent business insight.

For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.