Responsibilities
About the Team
Trust & Safety team at TikTok is dedicated to building a safe environment for users to discover and create on TikTok, Lemon8, and other ByteDance products. As a product manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected.
As a Product Manager for our video moderation system, you will have the unique opportunity to directly engage in the iteration and optimization of a system that processes hundreds of millions of videos daily, setting industry standards. This role offers unparalleled experience in developing a career in trust and safety. You will collaborate closely with our R&D and Algorithm teams to enhance our models, work with global operations to refine human moderation strategies, or partner with policy teams to explore platform policy iterations. This position places you at the forefront of industry practices in trust and safety, making your work crucial to the safety of billions of users worldwide. Join us to protect our TikTok users and make a meaningful impact on building a safe platform!
Responsibilities
- Drive complex projects independently, define the safety product roadmap, set success metrics that inform the success of safety efforts, and partner across the organization to develop action plans.
- Focus on building effective and scalable features and auto-moderation strategy to provide users with a safe experience.
- Leverage data analysis methodologies, machine learning technologies, or natural language processing tools to effectively analyze and identify potential risky content, such as violence, pornography, and fraud, and produce strategies.
- Work closely with issue experts, and policy team, as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success.
- Develop a robust workflow for cross-team collaboration, manage large-scale product improvement projects to improve community safety.
Qualifications
Minimum Qualifications
- 2 or more years of experience in product management in Consumer-Facing mobile or web Internet companies, be familiar with models and algorithms.
- Ability to design product solutions based on evidence; proven track record of delivering value-adding products, and/or organizational or process changes that benefit the business.
- Good project management and communication skills, able to influence and unite cross-functional teams.
- Identify, analyze and improve existing business/product processes to optimize performance, meet best practice standards or improve quality and user experience.
- Strong and proven data analysis skills for product design and knowledge of methods for researching and analyzing product designs to determine their potential for meeting organizational standards and business needs.
Preferred Qualifications
- Experience of working with international partners across different time zones and cultures
- Experience in Trust & Safety; Basic knowledge of safety by design principles
- Understanding of the landscape and new policy developments in the tech industry and online safety
- Prior experience managing products with safety-related success metrics is highly desirable
- Prior experience managing products related to human and/or machine-based moderation to remove harmful content is highly desirable
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.