Product & Process Solution Program Manager (Monetization Integrity OPS)

Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content.

From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok.

Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok’s overall success in several key ways:

- Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners.

- Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements.

- Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes.

Responsibilities

1. Operational Safety Management

- Design and implement comprehensive safety frameworks for Monetization Integrity Ops platforms (Comments, Messaging).

- Define and manage key operational metrics (e.g., CGVR, TCOA, moderation/model performance) to ensure high standards of efficiency and quality.

- Establish standards for safety initiatives, including workforce planning, enforcement mechanisms, and accuracy benchmarks.

2. End-to-End Process & Project Management

- Lead the full lifecycle of safety-related projects—from planning and design to execution and continuous optimization.

- Ensure processes are structured to meet operational excellence standards through rigorous workflow and performance monitoring.

- Proactively identify risks, gaps, and improvement opportunities across project stages.

3. Data Analysis & Strategic Insights

- Analyze business needs/ demands to extract actionable insights that inform decision-making and strategic improvements.

- Monitor and evaluate project performance using internal tools and platforms.

- Drive data-backed initiatives to enhance moderation quality, efficiency, and scalability.

4. Stakeholder Communication & Collaboration

- Build the strong partnership through business alignments, strategies & updates to stakeholders, highlighting milestones, progress, and key risks.

- Collaborate with cross-functional teams (e.g., Product, Engineering, Policy, Operations) to define and execute moderation strategies.

- Ensure alignment with organizational goals, company policies, and industry standards. 5. Process Optimization & Innovation

- Conduct in-depth evaluations of existing moderation processes, tools, and policies to identify areas for improvement.

- Lead transformation initiatives including process redesign, technology implementation, and automation.

- Champion continuous improvement and innovation within moderation operations.

Minimum Qualifications:

- Bachelor’s degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).

- 2+ years of experience in Content moderation operations, quality operations, or related fields.

- Proven experience designing and implementing quality frameworks and operational strategies.

- Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.

- Demonstrated project management experience, with the ability to lead cross-functional initiatives end-to-end.

- Excellent communication and stakeholder management skills.

- Ability to thrive in a fast-paced, dynamic environment with evolving priorities.

Preferred Qualifications:

- Experience in process redesign, automation, and technology implementation.

- Familiarity with moderation tooling, machine learning model evaluation, or safety systems at scale.

- Experience working in high-growth tech or platform-based environments.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.