Product & Process Solutions Program Manager - Video Safety Operations - Trust & Safety

Responsibilities
About the Team
The Video Safety Operations – Product and Process Solutions team plays a critical role in ensuring TikTok remains a safe, reliable, and scalable platform for its global community. The team partners closely with Product, Policy, Engineering, and Operations teams to translate new product features, policy updates, and operational improvements into scalable workflows that support Trust & Safety operations worldwide.

Responsibilities
- Own and drive operational projects end-to-end, supporting the rollout of new product features, moderation processes, and workflow improvements across Video Safety Operations.
- Partner with cross-functional stakeholders including Product, Policy, Engineering, Data, and Operations teams to gather requirements, align on implementation strategies, and ensure successful execution.
- Design and improve operational workflows that support large-scale content moderation systems, identifying opportunities to simplify processes and improve efficiency.
- Support change management and feature launches, including implementation planning, process documentation, and operational readiness for new initiatives.
- Analyze operational data and workflow performance to identify bottlenecks, risks, and opportunities for automation or optimization.
- Track project milestones and implementation progress, ensuring stakeholders remain aligned and projects are delivered on schedule.
- Help scale global operational initiatives, working with regional teams to support various project launches.

Qualifications
Minimum Qualifications
- Bachelor’s or above in Business, Operations, Economics, Computer Science, Information Systems, Public Policy, or a related field
- Internship, academic project, research, startup/founder experience, or early professional experience in product, operations, technical programs, consulting, analytics, or related areas.
- Strong analytical and problem-solving skills with the ability to work with data to drive decisions and process improvements.
- Demonstrated ability to manage projects or initiatives through coursework, internships, extracurricular leadership, research projects, or work experience.
- Comfortable collaborating with technical stakeholders including Product Managers, Engineers, and Data teams.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills in oral and written English.

Preferred Qualifications
- Exposure to product development environments, platform operations, technical systems, or product-facing roles through internships, projects, or work experience.
- Experience working with SQL, Python, data analysis tools, dashboards, or workflow automation tools.
- Familiarity with machine learning concepts, LLM applications, AI/ML systems, or content moderation technologies.
- Previous founder experience, startup experience, or experience building products/projects from concept to implementation is a plus.
- Interest in Trust & Safety, platform operations, and building scalable operational systems.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $70304 - $168000 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​
For Los Angeles County (unincorporated) Candidates:​
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​
3. Exercising sound judgment.​