Product Risk Ops

About Neon

Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.

As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.

About The Role

Neon is seeking a Product Risk Operations Associate to help protect our platform and customers. You'll work closely with the Head of Payments to investigate fraud, manage disputes, and support the development of our fraud and risk models. This role combines operational precision with analytical problem-solving in a fast-moving environment.

What You'll Do

Investigate and resolve fraud cases across Neon's payment systems
Partner with customer support to manage and improve the dispute process
Surface insights from cases to inform fraud model development and risk strategy
Collaborate with product and data teams to refine detection logic and workflows

What We Look For

1–3 years of experience in fraud, risk, or payment operations
Analytical mindset with strong attention to detail and process
Comfortable using data tools and collaborating with technical partners
Excited to build scalable systems that balance trust, safety, and growth
Able to work from our offices in San Francisco or New York City