Program Manager, Ad Policy Communications, Advertising Trust, Policy Operations

This is your opportunity to own Amazon Advertising Policy’s communications strategy and operations (internal and external), ensuring that our stakeholders are well-informed on our policies and changes to our policies. You will take ownership of existing mechanisms and processes, identifying opportunities for operational efficiency, and inventing new ways to broaden our reach, all while obsessing over customer's experience on Amazon by helping our Advertisers understand our policies and provide a trustworthy experience for customers.

The goal of the Advertising Trust team is threefold: 1) provide a best-in-class experience for advertisers, 2) protect customers from advertisements that do not comply with our Advertising Policies, and 3) provide clear guidance for advertisers to improve. You will own achieving these goals through communications, helping Advertisers better understand our policies, and helping teams internal to Amazon track and react to evolutions of our policies. The ideal candidate will have experience managing a number of projects in a fast-paced, high-energy environment. The candidate will have experience developing communications across multiple formats. This individual should be a creative problem solver who is meticulous, customer-obsessed, and leads by example. They must also be willing to roll up their sleeves and do what it takes to get the job done while insisting on the highest standards.

Key job responsibilities
* Own and operate existing policy change communications processes and mechanisms, seeking opportunities to scale, drive down policy publication times, and achieve operational excellence
* Assess our communications strategy holistically, looking for opportunities to improve, streamline, and increase awareness visibility
* Invent ways to measure the effectiveness of our communications strategy
* Insist on high standards for policy; review policy content for accuracy, grammar, and style, coordinating with Legal/PR/Policy Managers as needed and seeking opportunities to improve policies
* Partner with stakeholders (e.g., Support, Moderation) to streamline communications and look for efficiencies
* Manage communications internally within Policy, increasing transparency and collaboration
* Maintain and update rejection communications for use with external advertisers

About the team
Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising.
Basic Qualifications: - 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience leading process improvements
- Experience in an online advertising role and have familiarity with advertising products and ad serving technologies Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Diego - 74,200.00 - 129,800.00 USD annually
USA, CA, San Francisco - 81,600.00 - 142,800.00 USD annually
USA, NY, New York - 81,600.00 - 142,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually