Program Manager, AI/ML, Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience managing programs with multiple work streams in compliance, risk management, audit, legal, or consulting.
• Experience in Trust and Safety Operations.

Preferred qualifications:

• Advanced degree in a relevant field (e.g., Business, Compliance, Law).
• Certification in PMP (Project Management Professional) or Six Sigma.
• Experience driving operational and organizational transformations.
• Ability to collaborate with cross-functional teams, senior management, and stakeholders.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job:

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will drive proactive compliance readiness for high-priority regulations impacting Google and Trust and Safety in areas of Artificial Intelligence (AI) and content moderation. You will use your exceptional communication skills and experience in building compliance programs.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $136,000-$197,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Orchestrate the transition from manual-heavy review to an AI-native ecosystem by defining the future state of human-in-the-loop and human-on-the-loop operations, assessing product requirements for Al/ML model training, and implementing processes for end-to-end governance from development through deployment.
• Navigate complex, global initiatives by unifying Product, Engineering, and Policy teams.
• Act as a primary bridge between analytics, engineering, and operational teams to define and integrate an AI-native workforce, measurement, and tooling strategy.
• Lead strategic resource modeling and capacity planning across global teams to ensure technical and human expertise are effectively deployed to meet high-priority Trust and Safety goals.
• Advocate for Al and automation efforts ensuring the benefits of Al are strategically integrated to enhance efficiency and quality.