Responsibilities
About the Team
As a Program Manager in our Business Operations team, your primary responsibility will be to manage strategic programs, initiatives and internal review forums within Trust & Safety (T&S) Operations. You will push projects and operational changes forward, implement process changes, and define new ways of working. You will be coordinating between Trust & Safety leadership, Operations stakeholders, and cross functional teams across Bytedance to drive outcomes.
Responsibilities
- Lead internal planning initiatives, including business and quarterly review sessions, and leadership strategy sessions.
- Lead global projects and programs within Trust and Safety Operations, working closely with cross-functional teams to drive implementation.
- Conduct data analysis and translate data insights into business recommendations.
- Prepare high quality business reports and deliver presentations tailored to technical and non-technical stakeholders.
- Drive process improvements to improve the business management of T&S Operations, such as automating dashboards and developing new tools.
- Influence and drive alignment across regions and business teams to execute our roadmap, fostering a collaborative approach.
- Build and maintain strong relationships with Trust & Safety Operations teams to gain a strong business understanding.
Qualifications
Minimum Qualifications
- Bachelor's degree, or equivalent, in Finance, Accounting, Statistics, Data Science, or equivalent practical experience.
- At least 5 years experience in program and/or project management, preferably for large-scale operations.
- Strong analytical skills and strategic thinking, and an ability to thrive in a dynamic environment.
- Experience managing large-scale, complex projects including change management execution.
Preferred Qualifications
- Excellent skills in verbal and written communication across both technical and non-technical audiences.
- Strong stakeholder management skills and able to influence without authority.
- Experience working in a matrix organization with the ability to manage stakeholders across functions, countries and levels of management.
- Ability to work independently and exercise maturity in handling sensitive data, with a preferred background in Trust and Safety.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.