Program Manager III, Quality Measurement, Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in program or project management.
• Experience in internal stakeholder management.
• Experience in trust and safety or a related operations field (e.g., policy operations, incident management).

Preferred qualifications:

• 5 years of experience managing cross-functional or cross-team projects.
  
• Experience working with multiple large datasets.
• Experience with generative AI development and evaluations.
• Experience in quality measurement and management or a related measurement field.
• Knowledge of SQL.

About the job:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $159,000-$231,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Ensure that Trust and Safety (T&S) has the metrics and tools in place to proactively detect any quality-related issues throughout its expansive enforcement and labeling ecosystem, while leveraging Applied AI to drive efficiency and scalability in our quality management processes.
• Own and maintain the quality measurement and reporting strategy for a high-complexity portfolio of product areas, including building system-level insight reporting that supports hybrid and automated moderation environments.
• Develop product-level expertise to be able to design and maintain the quality measurement system and strategy to meet evolving business needs.
• Represent T&S quality and gain consensus from cross-functional leadership around quality measurement. Use data to tell stories that drive upstream product/policy improvements.
• Detect quality issues and risks associated with lack of separate oversight, and initiate root-cause corrective actions to maintain high precision and recall goals.