The Fraud & Scams ops team within Problem Integrity Ops is responsible for identifying and mitigating various types of fraud, deception, and ad scams, ensuring a safe and trustworthy experience for our users.
Making progress against on platform scams is a company priority and this team plays a central part in that mission, partnering broadly with technical, legal & policy teams to design, build and operate scaled detection and enforcement systems to combat scams globally. The team manages scaled enforcement from a content, behavioural & actor perspective, on paid & organic content and simple/complex objects. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale and by focusing on decision quality, we ensure that we are held accountable for our actions.
We are seeking an ambitious & analytical problem solvers to join our team as project managers, quickly building expertise in our scaled content policies and partner with a broad array of product, data science, engineering & policy teams as the operations policy enforcement SME powering effective and efficient scaled enforcement of our fraud & scams policies on a global scale.
Responsibilities
Develop subject matter expertise of Meta's fraud & scams integrity & support processes, products and policies Help review and implement content policies that take into consideration the needs of a global community Work with cross-functional partners to assess support requirements for new product launches Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions Manage global and cross-functional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and regional teams Use problem-solving skills to resolve large scale and complex business problems such gathering and analyzing relevant data to improve the overall support experience Identify actionable insights, suggest recommendations and influence team strategy through effective communication
Qualifications
2+ years of related strategy, operations, consulting, or data analyst experience Experience solving complex problems and operating in ambiguity Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams Demonstrated experience navigating ambiguity and achieving outcomes in time-sensitive environments Experience working in global cross-functional project teams 2+ years of experience in online Trust & Safety, Risk Ops or Investigations Experience with data analysis tools (i.e. SQL) and data visualization tools Experience with projects management and/or business process improvement