Quality Analyst, Albanian Speaker - Video Safety Operations, T&S

Responsibilities
About The Team
Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content. Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exosed to harmful content on a daily basis.

Responsibilities
- Perform quality assessments by reviewing and evaluating the accuracy and consistency of policy application for content in the Albanian market.
- Analyse quality data to identify root causes, trends, and areas for improvement, summarizing findings in a clear and actionable way.
- Prepare and share QA reports with Content Quality Center stakeholders, acting as a point of alignment to ensure consistent quality standards across operations.
- Collaborate closely with Local Operations and Trust & Safety teams, serving as an escalation point for policy-related questions, issues, and solution alignment.
- Participate in and, when needed, facilitate coaching and calibration sessions to support consistent policy interpretation and application.

Qualifications
Minimum Qualifications
- At least 10 months of experience working with content quality, safety, or policy-related activities.
- Strong understanding of European online safety, privacy, and freedom of expression topics.
- High attention to detail, with the ability to work independently and manage tasks with accuracy.
- Ability to thrive in a fast-paced environment, adapting effectively to daily operational challenges.
- Resilience and a strong commitment to self-care when handling emotionally demanding content.
- Flexibility to work different shifts, as required by the operation.
- High proficiency in the Albanian language, as this role supports the Albanian-speaking market.

Preferred Qualifications:
- Bachelor’s degree is preferred, however, not essential.
- Proven track record of working with co-workers across different countries is preferable but not required.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​