Quality Analyst - GenAI & Emerging Products, Trust & Safety - São Paulo
TikTok
1 day ago
Full-time
On-site
São Paulo, São Paulo, Brazil
Analyst
Responsibilities
The Quality team for GenAI & Emerging Products supports more than 10 global products across ByteDance. Our mission is to design and implement online risk and safety strategies that protect our community and enable sustainable product growth. We work closely with business stakeholders, Policy, PBPs, and moderation teams to build effective content safety frameworks, ensuring policy guidelines are accurately applied and risks are reduced.
As part of this team, you will help shape the safety foundation of ByteDance's fastest-growing products, driving quality, compliance, and user trust.
*Please submit your CV in English*
Responsibilities
- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed
- Conduct training and calibration sessions for the content moderation teams to ensure that operational policies are being applied consistently and drive performance improvements
- Provide quality reports and RCAs to internal and external stakeholders, ensuring consistent quality measurement across the operations, by also developing and implementing actionable solutions, process enhancements, and preventative measures
- Handle necessary escalations and provide weekly feedback on moderation quality.
- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps
- Develop music content insights and stay updated on industry trends to support overall content strategy.
- Work independently and with stakeholders to maintain high performance standards across all projects and markets, developing best practices for quality assurance.
Qualifications
Minimum Qualification(s):
- Fluency in English is required for interacting with content and stakeholders in the English market
- Bachelor's degree or higher with 2 years of experience in a quality assurance / audit / investigation role in a Content Moderation / Content Quality / Trust & Safety environment
- Strong ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a dynamic fast-paced environment
- Highly organized, able to work under minimal supervision, with an eye for detail and the aptitude to make ongoing improvements in your everyday work
- Has experience supporting moderation teams and strong experience in working with cross-functional stakeholders globally
- Comfortable working in a rapidly evolving landscape and adapting to new challenges, policies, and tools
Preferred Qualification(s):
- Understanding of digital music streaming platforms and knowledge of labels/artists/genres.
- Knowledge of the latest music trends and deep knowledge of the music industry.
- Deep understanding of online safety, privacy, content and market trends, this includes in-depth understanding of general market lifestyle content, culture and familiarity with the internet usage habits of their users.
- Resilience and commitment to self-care to manage the emotional demands of the role
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
The Quality team for GenAI & Emerging Products supports more than 10 global products across ByteDance. Our mission is to design and implement online risk and safety strategies that protect our community and enable sustainable product growth. We work closely with business stakeholders, Policy, PBPs, and moderation teams to build effective content safety frameworks, ensuring policy guidelines are accurately applied and risks are reduced.
As part of this team, you will help shape the safety foundation of ByteDance's fastest-growing products, driving quality, compliance, and user trust.
*Please submit your CV in English*
Responsibilities
- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed
- Conduct training and calibration sessions for the content moderation teams to ensure that operational policies are being applied consistently and drive performance improvements
- Provide quality reports and RCAs to internal and external stakeholders, ensuring consistent quality measurement across the operations, by also developing and implementing actionable solutions, process enhancements, and preventative measures
- Handle necessary escalations and provide weekly feedback on moderation quality.
- Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps
- Develop music content insights and stay updated on industry trends to support overall content strategy.
- Work independently and with stakeholders to maintain high performance standards across all projects and markets, developing best practices for quality assurance.
Qualifications
Minimum Qualification(s):
- Fluency in English is required for interacting with content and stakeholders in the English market
- Bachelor's degree or higher with 2 years of experience in a quality assurance / audit / investigation role in a Content Moderation / Content Quality / Trust & Safety environment
- Strong ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a dynamic fast-paced environment
- Highly organized, able to work under minimal supervision, with an eye for detail and the aptitude to make ongoing improvements in your everyday work
- Has experience supporting moderation teams and strong experience in working with cross-functional stakeholders globally
- Comfortable working in a rapidly evolving landscape and adapting to new challenges, policies, and tools
Preferred Qualification(s):
- Understanding of digital music streaming platforms and knowledge of labels/artists/genres.
- Knowledge of the latest music trends and deep knowledge of the music industry.
- Deep understanding of online safety, privacy, content and market trends, this includes in-depth understanding of general market lifestyle content, culture and familiarity with the internet usage habits of their users.
- Resilience and commitment to self-care to manage the emotional demands of the role
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request