Quality Analyst - Traditional Chinese

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Key Responsibilities 

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action

Qualifications

• Bachelor’s degree in any field or equivalent experience;
• Fluent in English (minimum B2, C1 preferred);
• Good English skills in reading and gathering information from foreign customers' requirements;
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
• Having a proficiency in Traditional Chinese, reading, & writing (minimum Pre Advanced HSK proficiency);
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Experience in the BPO is an advantage;
• Excellent communication, analytical, and problem-solving skills.
• Willing to work on weekends, public holidays, and shifting schedules in

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

• At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.