Quality Assurance Analyst

Join a vibrant international team dedicated to making the Internet a safer place for everyone!

Who are we

Besedo is a global tech company delivering Trust & Safety solutions for online marketplaces worldwide. Each year, we review and moderate more than 500 million pieces of user-generated content and block over 40 million fraud attempts, helping platforms remain safe and trusted for millions of users.

Headquartered in Stockholm, Sweden, Besedo employs 350+ people across 5 international offices.

At Besedo, our moderation teams are at the heart of what we do. They play a key role in our success, and we are deeply committed to supporting our people’s growth and development as we scale.

We are now looking for a dynamic and positive Quality Assurance Analyst to join and strengthen our growing operations in Colombia.

Key responsibilities

• Review and analyze the quality sample of the clients for whom it applies, to ascertain the accuracy with which the client qualifies Besedo.

• Maintain constant communication with your manager, team leader(s) of the assignment, Team Manager, Client Partner or Assignment Manager to report trends that may be impacting the results.

• Document the minutes with key trends and errors for socializing during monthly quality meetings.

• Participate in weekly meetings with clients to stay updated on rules and changes in processes.

Skills, Knowledge & Expertise

• Previous experience in Customer Service or QA roles.

• English Level B2–C1. Additional languages are a plus.

• High attention to detail.

• Fashion knowledge is a plus.

• Analytical thinking.

• Planning and organizing skills.

• Flexible and able to make quick decisions in a dynamic environment.

• Reliable and committed — commitment is one of our core values!

You must live in Bogotá, Colombia.

What we offer

Possibility to work from home
An opportunity to make a positive impact on the digital world.
A stimulating and rewarding job in an international, innovative and fast-moving technology company.
Career development opportunities within the company.
Comprehensive training and onboarding.
Fun events, great colleagues and a cool and pleasant workplace.
Additional annual leave days for every year of tenure.