Quality Assurance Specialist [MPR_2026_0792]

WE NEED YOU:

• Conduct daily screening/tagging to categorize content and evaluate UGC (User Generated

Content) content quality on the e-commerce platform from agent

• Conduct root cause analyses to improvement for UGC content quality, and provide summaries and recommendations
• Maintain an understanding of Client policies and community guidelines in order to identify opportunities for optimization on the e-commerce platform
• Ensure consistent content quality throughout the E-commercial ecosystem, manage BPO performance to achieve KPIs of productivity

WORK LOCATION:

• 4th Floor, PICO Building, 20 Cong Hoa, Ward 12, Tan Binh District, HCMC

WORKING TIME:

• Service time: 24/7, working 6 days/week (1 day off any)

REQUEST:

• Minimum 1-2 years of experience in Content Moderation, Trust & Safety, or related content review roles.
• Experience in Quality Assurance (QA) or quality monitoring is a strong advantage.
• Good English communication skills.
• Advanced knowledge of Microsoft Office, especially Excel.
• Strong analytical skills with the ability to identify trends, conduct root cause analysis, and provide actionable insights.
• High level of accuracy and attention to detail.
• Proactive, innovative, and able to influence stakeholders to drive quality improvements.