Quality Assurance Specialist, Trust & Safety - USDS

Responsibilities
About the Team
The Safety Regulatory Compliance Operations (SRCO) Team for TikTok USDS is a multi-disciplinary team that handles risk detection, prevention and handling in the United States. The team is dedicated to maintaining a safe and secure online environment for users by actively monitoring and responding to emergent threats, ensuring compliance with legal regulations, and address real-life implications of online content.

As a member of the SRCO QA Team, you will be integral in ensuring that TikTok is a safe and trustworthy place for our community.

We're looking for a dedicated Safety Regulatory Compliance Ops Quality Assurance Specialist to champion quality within our SRCO team. In this role, you'll conduct comprehensive quality assessments and lead continuous improvement initiatives, using data to inform key decisions. Your focus will be on measuring individual operator performance while also evaluating the efficacy of our policies and processes to ensure broad compliance. This position demands a keen eye for detail, innovative problem-solving, strong communication, and the ability to collaborate effectively with a wide range of stakeholders, including Policy and Process, Tooling, Legal and Training and Documentation to maintain our organization's operational excellence.

Responsibilities
- Conduct Comprehensive Quality Assessments: Perform regular and ad-hoc quality reviews of Risk and Response Operations activities, including case reviews, process audits, and data analysis, to identify areas of non-compliance, inconsistency, or inefficiency.
- Develop and Maintain Quality Standards: Contribute to the creation, refinement, and documentation of quality standards, guidelines, and scoring rubrics for individual operator performance and overall operational processes.
- Maintain backend data systems ensuring data quality, accuracy, and consistency across multiple sources.
- Design, build, and maintain intuitive dashboards and data tables that monitor key trust and safety metrics, enabling proactive issue detection and decision-making.
- Develop, document, and continually refine data-related processes and workflows; ensure data processes align with broader trust and safety strategies.
- Drive Continuous Improvement Initiatives: Identify root causes of quality issues and collaborate with internal stakeholders to develop and implement actionable solutions, process enhancements, and preventative measures.
- Analyze Performance Data and Trends: Collect, analyze, and interpret quality data to identify trends, patterns, and insights that inform data-driven decisions and support operational maturity.
- Evaluate Policy and Process Efficacy: Assess the effectiveness of existing policies, procedures, and workflows to ensure they promote compliance, mitigate risk, and support efficient operations. Recommend updates or new policies as needed.
- Provide Constructive Feedback and Coaching: Deliver clear, concise, and actionable feedback to operators and teams based on quality assessments, fostering a culture of continuous learning and improvement.
- Collaborate with Cross-Functional Teams: Partner closely with Training and Documentation, Policy and Process, Tooling, Legal, and other relevant teams to ensure alignment on quality standards, process changes, and compliance requirements.
- Support Training and Onboarding: Assist in developing and delivering training materials related to quality standards, process updates, and compliance best practices for the Risk and Response Operations team.
- Document Findings and Recommendations: Maintain thorough and accurate documentation of quality assessments, findings, action plans, and progress tracking. Prepare reports and presentations for various stakeholders.
- Stay Abreast of Industry Best Practices: Continuously research and incorporate new methodologies, tools, and best practices in quality assurance and risk management to enhance the team's capabilities.
- Contribute to a Culture of Compliance: Act as a champion for quality and compliance within the Risk and Response Operations team, promoting adherence to internal policies and external regulations.

Qualifications
Minimum Qualifications
- 3+ years of experience in a quality assurance, Trust and Safety, risk management, operations, or compliance role, preferably within a fast-paced, regulated environment
- Bachelor's degree in a relevant field such as Business Administration, Risk Management, Quality Management, Data Analytics, Finance, Computer Science, or a related discipline
- Comfortable working in a rapidly evolving landscape and adapting to new challenges, policies, and tools
- Proven successful record in handling sensitive or confidential matters
- Strong ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a dynamic environment
- Proven ability to assess risk and impact
- Experience working cross functionally with a variety of stakeholders in a fast-paced environment

Preferred Qualifications
- Experience working in Legal Compliance, Privacy, Legal Operations or Corporate Legal teams.
- SQL skills for querying and manipulating large datasets and experience with dashboarding and data visualization tools (e.g., Tableau, PowerBI)
- Technical aptitude for learning complex tools or systems required for daily operations
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.​
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On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA​


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $71778 - $151112 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​
For Los Angeles County (unincorporated) Candidates:​
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​
3. Exercising sound judgment.​