Quality Assurance Team Lead - USDS

Responsibilities
Trust and Safety Operations a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers. As the Team Lead, you are responsible for overseeing the strategic direction and execution of quality assurance and content moderation programs across TikTok U.S. Data Security. This pivotal role demands a leader who can not only envision and drive strategy but also adeptly manage projects independently and navigate through highly ambiguous spaces with agility. You are expected to lead a diverse team of professionals to enhance the effectiveness and efficiency of our Trust and Safety operations, embodying innovation, collaboration, and excellence in every facet of program management.

This team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Provide strategic leadership, management and direction to a multifaceted team, fostering innovation, collaboration, and excellence in all aspects of program management.
- Oversee the development and implementation of comprehensive quality assurance and content moderation strategies, ensuring alignment with TikTok's overall mission and values.
- Ensure seamless collaboration and integration among different teams and projects, facilitating cross-functional engagements and stakeholder alignment.
- Drive the continuous improvement of processes and policies, leveraging insights and data analysis to inform decision-making and program enhancements.
- Manage resource allocation and project prioritization, ensuring the effective use of resources and timely delivery of program objectives.
- Engage with senior leadership and external partners, representing the Trust and Safety initiatives and advocating for support and resources.
- Monitor and evaluate program performance, implementing adjustments and strategies to meet and exceed organizational goals and objectives.

Qualifications
Minimum Qualifications:
- Bachelor's or Master's degree in Business Administration, Management, or a related field, with significant experience in program or project management roles.
- Proven leadership experience in program management, preferably within content moderation, quality assurance, or related fields.
- Demonstrated ability to lead and inspire a team of senior professionals, managing multiple projects and initiatives across diverse operational areas.
- Strong strategic thinking and problem-solving skills, with a proven track record of driving program success and innovation.
- Excellent communication and stakeholder engagement abilities, capable of effectively navigating complex organizational structures.
- Deep understanding of quality assurance methodologies, content moderation challenges, and the digital media landscape.

Preferred Qualifications:
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA