Quality Auditing Associate
ASM Research
1 hour ago
Full-time
On-site
San Antonio, Texas, United States
Associate
As part of the App Review team, evaluate apps and connected tools to help ensure they meet platform requirements for safety, functionality, and user experience. This role offers an entry point into app review and trust and safety, with opportunities to build expertise in policy analysis, technical testing, and quality assurance.
Duties:
- Review app submissions and updates against current platform policies and review guidelines
- Evaluate app listings, tool descriptions, privacy policies, and terms for clarity, accuracy, and compliance
- Test app functionality, authentication flows, and tool behavior using approved procedures
- Assess requested permissions and data handling for privacy and safety concerns
- Document findings, supporting evidence, and clear decision rationale in review systems
- Approve or reject submissions within assigned authority, and escalate complex cases, unclear policy questions, or testing/access blockers
- Follow review checklists and escalation protocols while meeting quality and productivity expectations
- Participate in quality reviews and calibration sessions; apply feedback to improve accuracy
- Stay current with policy changes, new app capabilities, and common review issues
Required Qualifications:
- 6 months–1 year of experience in app review, trust and safety, content moderation, QA, technical support, or related operational role
- High School Diploma or equivalent
- Ability to navigate web applications, manage assigned review queues, and follow detailed written procedures
- Ability to document findings clearly and handle confidential information with care
Preferred Qualifications:
- Familiarity with AI applications, connected tools, or app platforms
- Basic understanding of APIs, JSON, authentication, and permissions
- Awareness of data privacy, user consent, and common app safety concerns
- Experience with case management systems, review tools, or software testing
- Experience interpreting policies and applying them consistently
- Post-secondary education in IT, Computer Science, Cybersecurity, or related field
Qualifications
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.