Quality Control Coordinator

Company Description

Too Lost is a music and technology company specializing in SaaS solutions for independent music creators. We provide distribution and publishing services to help over 300,000 independent artists and labels monetize and protect their music globally. As a proud member of The American Association of Independent Music (A2IM) and MERLIN, we are dedicated to supporting independent creators.

We are seeking a highly skilled and strategic Quality Control Coordinator to serve as the subject-matter expert driving content review, catalog integrity, compliance, and fraud prevention within our music distribution platform.

As a systems thinker with deep expertise in music metadata standards, copyright, and digital content fraud, you will design and scale processes that safeguard our catalog while influencing cross-functional teams to elevate operational excellence. This pivotal role focuses on maintaining quality and platform trust by proactively detecting and mitigating fraudulent activity across our catalog.

This hybrid position (4 days in office, 1 day remote) will be based in our New York City office, reporting to our Manager, Catalog Operations. 

What You'll Be Doing:

• Own and implement scalable, best-in-class quality control and fraud prevention processes tailored to high-volume music content and metadata operations.
• Manage store delivery workflows with strict quality control standards, ensuring releases are reviewed efficiently, accurately, and in alignment with platform guidelines.
• Develop advanced monitoring systems and investigative protocols to detect and respond to metadata anomalies, content misrepresentation, streaming fraud, and other irregularities.
• Collaborate strategically with cross-functional teams to drive alignment on fraud prevention, quality assurance, release readiness, and delivery timelines.
• Serve as the authoritative source on music metadata standards (ISRC, UPC, label copy) and distribution platform policies, informing strategic decisions and operational improvements.
• Provide expert analysis and reporting on catalog integrity, fraud trends, compliance metrics, and delivery performance to senior leadership and stakeholders.
• Design and maintain comprehensive documentation, SOPs, and training materials that support quality control, delivery efficiency, and fraud mitigation initiatives.
• Stay ahead of industry trends, regulatory changes, and emerging fraud tactics to continuously evolve our quality and compliance frameworks.

What We Are Looking For:

• 2+ years’ experience in quality control, fraud prevention, or trust & safety roles within music distribution, DSP, or digital content platforms.
• Proven expertise in working in and optimizing fraud detection programs and compliance review workflows.
• Deep knowledge of music metadata (ISRC, UPC, label copy), copyright, music licensing, and digital platform policies.
• Strong analytical skills with a track record of identifying and mitigating complex fraud risks in digital content ecosystems.
• Experience reviewing and auditing music contracts, licensing agreements, and rights management.
• Exceptional communication skills with the ability to influence and collaborate across multiple teams and leadership levels.
• Meticulous attention to detail coupled with strategic thinking to balance immediate operational needs with long-term quality assurance goals.
• Self-motivated, proactive, and capable of independently driving initiatives to completion.

Salary: $55,000 – $60,000 USD base salary, depending on experience.