Quality Monitoring Feedback Associate - German (CL13)

General Information:

Position: Quality Monitoring Feedback Associate

Location: Hybrid in Dublin 3, Ireland, subject to change

Contract: Full-time role 40 hours per week, FTC 12 months contract (with view to extension)

Work Hours: 9AM-6PM, flexibility may be required in future


Job Description


Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses..

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.


Professional proficiency in German is required.
Demonstrated attention to detail and a proactive, problem-solving mindset.
Ability to work autonomously and manage multiple tasks under tight deadlines.
Excellent verbal and written communication skills with the ability to clearly report issues and updates.


Roles And Responsibilities


Plan and execute manual test cases based on business and technical requirements.
Perform functional, regression, integration, and exploratory testing across web and mobile applications.
Log, track, and re-test defects using internal tracking tools.
Ensure proper tracking, escalation, and resolution of issues in a timely manner.
Document test results clearly and communicate issues effectively to stakeholders.
Collaborate closely with development, product, and support teams to understand requirements and ensure timely delivery.
Provide support for the resolution of customer incidents, requests, and technical issues.
Next Generation Customer Operations Data Quality P5
Qualification High School Diploma GED Any Graduation.
YOE 0 to 1 years.
Lang German C2 , English C1 .
We are seeking a detail oriented and proactive Localization QA Tester to support the quality assurance of consumer facing applications. The ideal candidate is a fluent German speaker with a passion for quality, a keen eye for detail, and the ability to work independently under tight deadlines.
Multilingual skills and experience testing are a plus.


Benefits:


Working for an international enterprise company
Great training
Company social events
Opportunities for carrier progression


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Disclaimer

Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.

As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.