R&T Quality Assurance Analyst - Trust & Safety - Austin

Responsibilities
About the Team
The Search Recommendation and Traffic (R&T) team ensures that all search terms recommended to users are safe, relevant, and meaningful. Our mission is to increase TikTok’s traffic while protecting the safety and trust of our community. We work at the intersection of policy, technology, and culture, balancing user growth with platform integrity.

- Evaluate and audit cases reviewed by BPO sites to ensure accuracy and consistency.
- Analyze QA metrics, dashboards, and performance trends to identify patterns, root causes, and opportunities for improvement.
- Provide actionable insights and recommend solutions that drive workflow optimization and improved accuracy.
- Conduct workflow and policy trainings to strengthen alignment across internal teams and external partners.
- Apply critical judgment when assessing content relevance, timeliness, and safety across sensitive categories, including child exploitation, politics, religion, violence, and adult/sexual content.
- Document findings clearly and escalate systemic issues, gaps, or emerging trends to policy and operations stakeholders.
- Collaborate cross-functionally with teams across time zones and shifts, adapting to new processes and evolving priorities.
- Support ad-hoc projects outside core expertise, flexibly applying assessment and analytical methods.

Qualifications
Minimum Qualifications
- 2+ years of experience in Trust & Safety, Quality Assurance, content moderation, or a related analytical role.
- Familiarity with social media platforms, especially TikTok.
- Deep understanding of U.S. culture, media, and internet usage habits.
- Strong analytical skills with proven ability to interpret dashboards, data reports, and performance metrics.
- Comfort identifying performance fluctuations, patterns, and root causes.
- Detail-oriented and systematic approach with strong documentation skills.
- Availability to work assigned shifts, including weekends and holidays (Sun–Sat coverage required).

Preferred Qualifications
- Strong awareness of U.S. social, cultural, and media trends with the ability to spot emerging themes in entertainment, sports, politics, tech, and lifestyle.
- Experience in training, coaching, or mentoring peers.
- Leadership experience in a moderation, QA, or analytical environment.
- Experience with quality engineering practices such as root cause analysis, solution design, and continuous improvement.
- Background in content moderation, trend operations, or user behavior analysis.
- Resilience when working with sensitive or graphic content.
- Collaborative mindset with the ability to build strong working relationships across peers, BPOs, and POCs.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request