Regional High Harm Policy Analyst, DACH - Trust & Safety

Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.

The Trust & Safety Policy team develops, reviews, and implements the policies and processes that underpin our Community Guidelines to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves. As an RHH Policy Analyst, you will join the product policy team to develop and manage enforcement strategies that address high-harm content and ensure user safety across the platform.

You are passionate about user safety, wake up excited to make an impact on millions of people’s lives, and switch readily from thinking strategically about market challenges to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy and user safety. You also have experience bringing out the best in your colleagues and fostering a collaborative working style in a fast-paced and dynamic environment. You will work closely with a variety of internal partners, including other members of the Trust & Safety, Product, and Cross-functional stakeholders.

What will I be doing?
- Design policy enforcement strategies that meet DACH market needs and mitigate safety risks on the platform.
- Drive strong policy guidance through data driven insights that capture the evolving nature of how harms manifest on our platform, as well as user perception and feedback.
- Provide both proactive and reactive policy support in escalation and crisis settings, and collaborate with a diverse set of stakeholders.
- Maintain the accuracy and integrity of policy documents.

Note: This role can be based in Dublin or London

Qualifications
Minimum Qualifications:
- 1-2 years of experience working in the technology industry, specifically working on content review, operations, and policy enforcement
- Strong analytical skills with the ability to conduct deep dives into policy enforcement data, moderation quality metrics, and user feedback trends.
- Excellent communication skills, with the ability to communicate policy rationale and decisions succinctly with stakeholders.
- Deep understanding of the German, Austrian and Swiss markets, including cultural context, user behavior, and emerging industry trends.
- Fluency in German and English as the role will be covering the DACH region

Preferred Qualifications:
- Familiarity with policy enforcement guidance and iteration in both machine and human moderation scenarios.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.