Regional Policy Manager, UK/IE - Trust & Safety
TikTok
2 hours ago
Full-time
On-site
London, England, United Kingdom
Manager
Responsibilities
About the team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.
The Regional Policy team sits within Trust & Safety Policy and acts as the policy ambassador for our markets, representing global Community Guidelines to regional stakeholders and regulators, and bringing market realities back into global policy development. We ensure our approach to content safety reflects how harm actually manifests locally, combining regional expertise - regulatory, cultural, and linguistic - with global policy standards, and partner closely with Product, Operations, Legal, Public Policy, and Public Relations to keep our community safe.
About the role:
We're looking for a Policy Manager to lead regional policy for the UK and Ireland. In this role, you'll own the development and evolution of policy guidance tailored to the UK/IE markets, working across all policy areas, while fronting escalations and acting as the region's primary point of contact for policy decision-making across the business.
Responsibilities
- Develop, analyze, and continuously update policy documentation tailored to the UK/IE markets, leveraging local insights while aligning with TikTok’s global Trust and Safety standards.
- Design and implement enforcement strategies addressing all content areas, including Hateful Behavior, Violent Behavior and Dangerous Actors, Mental Health, Integrity & Authenticity, and Human Exploitation.
- Serve as the primary Policy contact for the UK/IE region, leading the response to content safety issues and escalations.
- Build and maintain strong cross-functional partnerships with senior regional stakeholders and teams across Product, Operations, Legal, Public Policy, and Public Relations to drive consensus and evolve content policies.
- Monitor emerging social media trends, user behaviors, and regulatory developments in the UK/IE markets to proactively inform policy design and ensure alignment with TikTok’s Community Guidelines.
Qualifications
Minimum Qualifications
- 3+ years of proven experience in policy development, enforcement, or public policy within technology, social media, or content moderation environments.
- Strong knowledge of the UK/IE region and experience with Trust and Safety Policy teams is needed.
- Fluency in English to effectively engage with local stakeholders and global teams.
- Keen interest in the intersection of technology, media, and cultural trends, with a deep understanding of their implications for content safety and user wellbeing.
- Exceptional verbal and written communication skills, capable of conveying complex policy concepts clearly and persuasively to diverse audiences.
- Demonstrated ability to apply sound judgment and maintain composure when navigating fast paced and ambiguous situations, with a track record of thoughtful, data-informed decision-making.
Preferred Qualifications
- Data-driven mindset with experience using qualitative and quantitative insights to inform policy decisions and measure impact.
- Proven experience specifically within Trust and Safety in a technology or social media environment.
- Strong self-starter mentality with the ability to independently identify challenges, drive solutions, and take ownership of complex policy issues.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.
The Regional Policy team sits within Trust & Safety Policy and acts as the policy ambassador for our markets, representing global Community Guidelines to regional stakeholders and regulators, and bringing market realities back into global policy development. We ensure our approach to content safety reflects how harm actually manifests locally, combining regional expertise - regulatory, cultural, and linguistic - with global policy standards, and partner closely with Product, Operations, Legal, Public Policy, and Public Relations to keep our community safe.
About the role:
We're looking for a Policy Manager to lead regional policy for the UK and Ireland. In this role, you'll own the development and evolution of policy guidance tailored to the UK/IE markets, working across all policy areas, while fronting escalations and acting as the region's primary point of contact for policy decision-making across the business.
Responsibilities
- Develop, analyze, and continuously update policy documentation tailored to the UK/IE markets, leveraging local insights while aligning with TikTok’s global Trust and Safety standards.
- Design and implement enforcement strategies addressing all content areas, including Hateful Behavior, Violent Behavior and Dangerous Actors, Mental Health, Integrity & Authenticity, and Human Exploitation.
- Serve as the primary Policy contact for the UK/IE region, leading the response to content safety issues and escalations.
- Build and maintain strong cross-functional partnerships with senior regional stakeholders and teams across Product, Operations, Legal, Public Policy, and Public Relations to drive consensus and evolve content policies.
- Monitor emerging social media trends, user behaviors, and regulatory developments in the UK/IE markets to proactively inform policy design and ensure alignment with TikTok’s Community Guidelines.
Qualifications
Minimum Qualifications
- 3+ years of proven experience in policy development, enforcement, or public policy within technology, social media, or content moderation environments.
- Strong knowledge of the UK/IE region and experience with Trust and Safety Policy teams is needed.
- Fluency in English to effectively engage with local stakeholders and global teams.
- Keen interest in the intersection of technology, media, and cultural trends, with a deep understanding of their implications for content safety and user wellbeing.
- Exceptional verbal and written communication skills, capable of conveying complex policy concepts clearly and persuasively to diverse audiences.
- Demonstrated ability to apply sound judgment and maintain composure when navigating fast paced and ambiguous situations, with a track record of thoughtful, data-informed decision-making.
Preferred Qualifications
- Data-driven mindset with experience using qualitative and quantitative insights to inform policy decisions and measure impact.
- Proven experience specifically within Trust and Safety in a technology or social media environment.
- Strong self-starter mentality with the ability to independently identify challenges, drive solutions, and take ownership of complex policy issues.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.