TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team :
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As a Program Manager within T&S, you'll join a talented, multi-disciplinary team that is raising the bar for organizational effectiveness while driving on T&S's highest priority initiatives. You'll act as a project manager, consensus creator, and trusted partner to T&S Leadership. You will own and drive on cross-functional projects, strengthen fast-moving engagements, and push for T&S to reach new levels of organizational maturity and impact. If you are a high level thinker that is energized by cross-functional leadership and on-the-ground execution, this is the role for you.
Responsibilities :
-Own and Drive on Multiple High-Priority Projects Focused on Trust & Safety impact
- Lead projects from conceptual stage to launch/execution: define scope, schedule, key milestones, tasks, deliverables and ownership for timely and effective delivery of project outcomes
- Build, socialize and manage holistic project plans for enhanced stakeholder visibility, improved alignment and delivery of key project milestones
- Orchestrate the efforts of cross-functional teams across global time zones and geographies, including adaptive stakeholder management and escalation of blockers as necessary
- Anticipate T&S leadership needs by providing proactive, executive-level communications on project progress, contribute thought leadership to initiatives, and deliver exemplary partnership and support
Help Trust and Safety Reach Greater Levels of Organizational Effectiveness
- Listen for, identify, and synthesize regional operational pain points; elevate high impact opportunities and shape cases for transformational change
- Help grow the Program Management practice; develop new tool sets, processes, methods, and infrastructure to reach higher levels of domain maturity
- Role model fact-based decisions in everything we do; proactively support the organization in sourcing data and generating insights for enhanced decision-making and outcomes
Qualifications
MQs :
5 years of experience in complex program management, strategic planning, business process improvement, performance management, and/or change management
Outstanding verbal and written communication skills
Highly organized with the ability to skillfully manage multiple projects and diverse stakeholders
Highly adept at cross-functional communication and stakeholder management - Exceptional interpersonal and influencing skills
Highly entrepreneurial self-starter capable of driving forward fast-moving projects
Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions
Adept at handling sensitive information and situations with care and confidence PQs : - Communicates, performs, and reacts well under pressure and ambiguity
Experience directly in Trust & Safety or a comparable technical field or complex global organization is a plus
PMP, Lean Six-Sigma Black Belt (LSS-BB), Design Thinking and/or Agile certification(s) is a plus TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.