Regulatory Compliance Operations Specialist (English)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
• Experience with data analysis and in Google Workspace (Docs, Sheets, and Slides) to organize, analyze, and present data and information.
• Ability to communicate in English fluently to collaborate with cross-functional stakeholders in escalations, and regulatory programs.

Preferred qualifications:

• Experience in content policy, anti-abuse, and reviewing online content while managing exposure to sensitive content.
• Experience with data analysis tools like SQL, spreadsheets, and Google Workspace (Docs, Sheets, and Slides) with an ability to use data to drive strategy and business.
• Ability to thrive in dynamic, changing environments by working through ambiguity, solving problems, adapting to rapid change, and performing under pressure.
• Excellent problem-solving and critical thinking skills with ability to pay attention to detail, drive operational efficiency, process management, or program management.

About the job:

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities:

• Own and manage policy escalations from legal teams by driving consensus across all stakeholders. Develop post-mortems and implementations of preventative solutions, including working on tools engineering.
• Review and manage escalations, including graphic, controversial, and offensive video content, in line with YouTube’s Community Guidelines.
• Ensure that all escalations are triaged, tracked, investigated, resolved and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up for any items identified.
• Analyze, identify, prioritize, and deliver operational improvement opportunities. Identify, articulate, and quantify impact of required tool changes to deliver on these opportunities.
• Collaborate seamlessly with cross-functional teams such as Legal, Product, and GAPP to manage escalations and support regulatory operations.