Regulatory Response Analyst, Risk Containment (Bilingual Urdu | Punjabi | Pashto) - Trust and Safety

Responsibilities
The Regulatory Response Team, a key function within Risk Containment, specializes in navigating trust & safety issues, regulatory requirements, and compliance with global laws. The team plays a critical role in mitigating risks related to geopolitical developments and user-generated content, while ensuring timely response to escalations and coordinated action on major global incidents. This team's work directly informs enforcement decisions, shapes policy recommendations, and protects millions of users across high risk markets.

Responsibilities:
- Investigate, manage, and resolve global cases reported across multiple channels for TikTok, including review of potentially graphic, controversial, or offensive content.
- Craft comprehensive incident reports and clearly communicate analysis, findings, and escalation rationale to key stakeholders.
- Analyze incident trend data to identify process improvement opportunities and provide actionable recommendations to proactively enhance processes, policies, and products.
- Conduct thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
- Collaborate with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering, to develop effective solutions.
- Lead ad hoc and strategic projects from inception through successful implementation.
- Maintain composure and sound judgment in ambiguous or high-pressure situations.

Qualifications
Minimum Qualifications:
- Bachelor's degree with relevant work experience.
- Proficiency in Urdu required, with additional working proficiency in Punjabi or Pashto (reading and writing). This role requires reviewing content, case materials, and official documentation in local languages, as well as communication with government entities, regulatory bodies, and external partners across the Pakistan, India, and South East Asia markets.
- Strong knowledge of political dynamics, threat actors, social media challenges, common Trust & Safety abuse vectors, and the current regulatory landscape.
- Experience navigating regulatory inquiries and compliance frameworks, with a process oriented approach to incident management.
- Ability to thrive under pressure, manage escalations effectively, and collaborate across diverse, globally distributed teams.
- Flexibility to work across global time zones with availability for weekend shifts as required.

Preferred Qualifications:
- Strong quantitative skills and a data driven mindset, with proficiency in SQL or Excel.
- Prior experience in Trust & Safety, fraud prevention, regulatory compliance, or risk management.
- Excellent interpersonal skills with the ability to distill complex issues for both technical and non-technical stakeholders.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $71778 - $151112 annually.​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​
For Los Angeles County (unincorporated) Candidates:​
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​
3. Exercising sound judgment.​