Reporting & Insights Analyst, Account & Youth Safety - Trust & Safety

Responsibilities
About the Team
The Reports & Insights (R&I) team is the analytical backbone of the Trust & Safety organisation, supporting the Account & Youth Safety (AYS) pillar globally. We combine deep operational understanding with strong technical capability to turn complex datasets into clear, actionable insights that drive performance improvement. We partner closely with Operations, Policy, Product, Data Science to optimise processes, surface root causes, and build scalable data solutions that improve efficiency, accuracy, and user safety.

The Reports & Insights (R&I) Analyst plays a key role in driving data-informed decision-making across the Trust & Safety – Account & Youth Safety organisation. This role blends technical analytics expertise with business understanding to transform large operational datasets into actionable insights that improve efficiency, accuracy, and user safety outcomes.

You will be responsible for building and automating dashboards, developing robust data pipelines, and performing deep-dive analyses that uncover performance drivers and root causes. The ideal candidate thrives in a fast-paced, data-rich environment, demonstrates strong ownership, and has the technical ability to streamline reporting through automation and scalable analytics solutions.

You will collaborate closely with global stakeholders across Operations, Policy, Product, and Data Science to ensure that data is accurate, accessible, and aligned with business goals. Your work will directly influence leadership decisions, operational strategy, and process improvement initiatives.

- Build and automate dashboards, reports, and pipelines using SQL, Python, and internal BI tools.
- Monitor key operational metrics (AHT, SLA, accuracy, utilisation, volume trends) and investigate anomalies.
- Conduct deep-dive analyses and RCAs to uncover performance drivers and improvement opportunities.
- Enhance data infrastructure and reliability in collaboration with Data Engineering and Data Science.
- Standardise KPI definitions and ensure consistent metric alignment across regions and programs.
- Support leadership and front line teams with actionable insights, visualisations, and data-driven recommendations.
- Measure the impact of new policies, tools, and workflows through pre/post analysis.
- Automate recurring reporting tasks to reduce manual workload.
- Identify and implement advanced analytics or predictive models to drive proactive performance improvement.

Qualifications
Minimum Qualifications:
- 3+ years of experience in data analysis, reporting, or business intelligence (preferably in large-scale operations or trust & safety environments).
- Strong proficiency in SQL and experience with large, complex datasets.
- Practical experience with Python or R for automation and analytical tasks.
- Skilled in building dashboards and visualisations using BI tools (e.g., Tableau, Power BI, VChart, or similar).
- Proven ability to translate complex data into clear, actionable insights for non-technical stakeholders.
- Strong understanding of KPI frameworks, performance monitoring, and root cause analysis.
- Excellent problem-solving, critical thinking, and communication skills.

Preferred Qualifications:
- Experience working cross-functionally with Operations, Product, or Data Engineering teams.
- Ability to manage multiple priorities in a fast-paced, data-driven environment.
- Bachelor's degree in Data Analytics, Statistics, Computer Science, Economics, or a related field.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.