Resource Planning Analyst, Trust & Safety

Responsibilities
About the Team
The Account Interaction & Search Safety Team is a lean and agile group focused on safeguarding user interactions across Account, Search, Comment, and Messaging. Our mission is to respond quickly to evolving safety challenges by streamlining workflows, implementing efficient operational processes, and fostering cross team collaboration to proactively address risks.

The planning team ensures that safety operations are adequately resourced, optimized, and future-ready. By aligning workforce supply with business needs, managing vendors and internal capacity, and responding to real-time changes, the team plays a central role in maintaining service levels, productivity, and long term scalability of safety operations.

Responsibilities
- Own resource management for the team, ensuring the right resources are allocated at the right time and location to support operational delivery and improve efficiency.
- Partner closely with product and downstream operation teams to define planning parameters, and coordinate ad hoc resource needs and unexpected situations.
- Leverage data to analyze operational output and key metrics trends, continuously identifying and driving optimization opportunities.
- Lead process improvement initiatives to enhance resource planning mechanisms, ensuring scalability across diverse business scenarios and stakeholders.
- Manage capacity and resource delivery timelines; use data modeling to simulate different resource allocation scenarios and support decision-making.
- Collaborate cross-functionally to improve the effectiveness and usability of capacity monitoring and reporting tools.
- Thrive in a fast-paced environment with strong resilience to handle complex challenges.
- Demonstrate strong ownership, resilience, and self-management.

Qualifications
Minimum Qualifications:
- Bachelor’s degree or above in a relevant field (e.g., Business Analytics, Economics, Statistics, or related disciplines).
- At least 3 years of relevant experience (e.g., data analysis, resource management, or strategic planning);
- Strong data analysis skills; proficiency in Excel is required.
- High attention to detail, with the ability to process large datasets and identify subtle insights.
- Strong cross-functional communication and stakeholder management skills; able to independently drive strategies and align stakeholders to achieve goals.

Preferred Qualifications:
- Proficiency in SQL and other data analysis tools.
- Experience working in multinational or global environments.
- Experience delivering results in BPO, social media, or call center environments is a plus.
- Experience in large-scale operations planning is a plus.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​