Review Moderation & Policy QA Lead

Remote | Paid consulting or full-time contractor

We’re an online reputation management company for businesses and individuals. We build AI-based software for reputation management and help clients remove malicious and fake reviews, defamatory articles and other harmful content.

We’re hiring an experienced review-moderation and policy QA lead. The work is remote and paid. You can join as a flexible consultant for a few hours a week, or as a full-time contractor. We’re especially interested in people who are currently in, or who left in 2025 or 2026, a lead, quality-assurance or subject-matter role in review moderation or policy QA, including work done through an outsourcing vendor. Experience with a major maps or local business-profile product is a strong plus.

This is a hands-on lead role combining senior casework with quality and process ownership. You’ll assess reviews against published policies, build evidence-based cases, and improve how reports, appeals and escalations are handled. Review platforms retain responsibility for their own enforcement decisions.

What you’ll do

• Assess reviews against published policies, distinguishing genuine negative feedback from policy violations.

• Evaluate supporting evidence and prepare clear, accurate reports and appeals where justified.

• Review complex cases, set practical quality standards, and identify inconsistent policy interpretation.

• Improve case-handling and escalation processes, develop practical guidance, and coach reviewers as needed.

• Recommend no action when the evidence does not support reporting or appealing a review.

What we’re looking for

• Experience in platform-side content or review moderation, either directly or through an outsourcing vendor, with responsibility for team leadership, QA, calibration, escalations or subject-matter guidance.

• Experience leading Trust & Safety or review-moderation teams supporting a major search engine or maps platform strongly preferred.

• Current or recent (2025–2026) experience in a review-moderation or policy QA lead role is strongly preferred.

• Strong policy judgement, careful evidence assessment, and excellent written English.

• Ability to explain decisions clearly and turn recurring issues into better processes.

Brand-side review monitoring, review solicitation, SEO or reputation-client account management alone is not the background we’re seeking.

Pay

• Full-time contractor: USD $2,400–$3,500 per month, depending on experience.

• Consulting: paid and flexible, starting at a few hours a week. We’ll set the rate with you based on experience and hours.

How to apply

Send your CV and numbered answers to these three questions to admin@reperase.com:

1. Was your moderation work platform-side, through an outsourcing vendor, or brand-side? Describe the content types, your duties, time in each role, and team-lead/QA/SME responsibilities, including your decision-making authority. Please say whether you are currently in the role or when you left (month and year).

2. Using published review-platform policies, give one example of a policy-violating review and one of genuine negative feedback that should remain. Explain the policy rationale for each.

3. A business says a one-star review is fake or off-topic. What evidence would you assess before recommending a report, an appeal, or no action?