Risk Analyst

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Every door, everyday.

What you'll do:

We are looking for Risk Analysts to identify, investigate, and mitigate buyer-side fraud and abuse on our e-commerce platform. This role is responsible for protecting the business from financial losses caused by false claims, policy misuse, excessive refunds or returns, and other abusive buyer behaviors, while ensuring a fair, consistent, and seamless experience for genuine customers.

They will monitor buyer activity, analyze risk patterns, conduct investigations, and take appropriate actions in line with internal policies. Working closely with Customer Support, Operations, Finance, and Product teams, the role will help improve abuse detection processes, track key risk metrics, and contribute to scalable solutions that balance risk control with customer trust.

Responsibilities:

• Analyze buyer behavior patterns to identify high-risk users and trends.
• Take appropriate actions such as account warnings, restrictions, suspensions, or bans in line with policy.
• Collaborate with Customer Support, Operations, Finance, and Product teams to resolve abuse cases.
• Review and improve buyer abuse policies and thresholds to balance risk control and customer experience.
• Track and report key metrics such as abuse rate, refund loss, false claim ratio, and repeat offenders.
• Support automation initiatives by sharing insights to improve rules, triggers, and fraud detection models.
• Stay updated on emerging fraud patterns and industry best practices.
• Monitor and investigate buyer abuse activities, including Excessive returns, refunds, and cancellations, False claims (item not received, damaged, wrong item), Promotion, coupon, and wallet misuse and Account manipulation or multiple account abuse

What you'll need:

• Bachelor’s degree in Business, Analytics, or a related field.
• 0–1 years of experience in buyer risk, fraud operations, trust & safety, or e-commerce operations.
• Strong analytical skills with the ability to interpret large datasets and trends.
• Hands-on experience with case management tools, CRM systems, or fraud detection platforms.
• Good understanding of e-commerce workflows (orders, refunds, returns, payments).
• Strong judgment and decision-making skills with a customer-first but risk-aware mindset.
• Excellent written and verbal communication skills.
• Experience working with SQL, Excel, dashboards, or reporting tools.
• Exposure to automation, rules engines, or ML-based risk tools.
• Prior experience in Trust & Safety, Payments Risk, or Marketplace Abuse teams.

Who will excel?

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

Is this you?