Risk & Loss Prevention - Manager

Role: Risk and Loss Prevention

Level: Manager

Reporting to: Vice President – Risk and Loss Prevention

Location: Gurgaon

About The Function

The Risk function at MakeMyTrip plays a critical role in safeguarding the platform from fraud and financial threats. It is responsible for designing and executing real-time monitoring systems to detect suspicious activity across transactions, bookings, and payments. The function collaborates with product, tech, finance, and legal stakeholders to continuously strengthen fraud prevention strategies. By analyzing evolving fraud patterns, implementing preventive controls, and driving automation, the function enhances platform integrity and customer trust—ensuring secure and seamless travel experiences for millions of users.

About The Role

The incumbent will be responsible for leading fraud prevention, real-time risk monitoring, and investigation across multiple business lines. The role focuses on detecting suspicious activities, strengthening fraud controls, minimizing financial losses, and driving strategic risk initiatives while collaborating with cross-functional teams to safeguard the platform and enhance MakeMyTrip’s overall risk management framework.

What Will You Be Doing

Fraud Strategy & Risk Management

• Develop and drive fraud prevention strategies across business lines.
• Establish fraud governance frameworks, policies, and risk controls. Monitor emerging fraud trends and recommend proactive mitigation measures.
• Define fraud risk appetite while balancing business growth and risk.
  
  

Fraud Detection & Prevention

• Lead real-time fraud monitoring across customer and payment journeys.
• Enhance fraud detection rules using analytics and behavioral insights.
• Strengthen preventive controls across payments, wallets, refunds, and loyalty programs.
• Identify vulnerabilities and implement effective control measures.
  
  

Investigation & Incident Management

• Lead investigations into high-risk fraud cases and abuse patterns.
• Conduct root cause analysis and drive corrective actions.
• Partner with Legal and Compliance on escalated fraud matters.
• Manage major fraud incidents through cross-functional coordination.
  
  

Data Analytics & Intelligence

• Leverage SQL and analytics tools to identify fraud trends and patterns.
• Develop dashboards and key fraud performance metrics.
• Utilize advanced analytics for fraud detection and relationship mapping.
• Drive automation and predictive fraud monitoring initiatives
  
  

Risk Governance & Reporting

• Track fraud KPIs, KRIs, loss metrics, and operational performance.
• Present fraud insights and strategic recommendations to leadership.
• Prepare executive dashboards on fraud trends and mitigation actions.
• Ensure adherence to internal policies and regulatory requirements.
  
  

Cross-Functional Collaboration

• Partner with Product, Engineering, Finance, and Operations to strengthen fraud controls.
• Collaborate with Data Science teams on fraud models and scoring enhancements.
• Support audits, regulatory reviews, and compliance initiatives.
  
  

Team Leadership

• Lead, mentor, and develop a high-performing fraud risk team.
• Define team goals, performance metrics, and development plans.
• Foster a culture of accountability, risk awareness, and continuous improvement.
• Drive fraud awareness and knowledge-sharing across the organization.
  
  

Qualification & Experience

• Bachelor's degree in Engineering, Commerce, Finance, Statistics, Mathematics, Computer Science, or a related discipline.
• 8–12 years of experience in Fraud Risk Management, Payments Risk, Trust & Safety, Financial Crime, or Risk Operations.
• Minimum 3–5 years of people management experience.
• Strong hands-on experience with SQL, Excel, BI tools, and fraud analytics platforms.
• Experience working with payment gateways, card networks, wallets, UPI, banking systems, and digital commerce ecosystems.
• Knowledge of fraud detection technologies, device intelligence, behavioral analytics, and risk orchestration platforms is preferred.
  
  

Key Success Factors for the Role

• Strong analytical skills with the ability to interpret large volumes of transactional data and identify potential fraud patterns
• Proficiency in Excel, SQL, and data analysis tools to support effective risk assessment and reporting
• Sharp decision-making abilities to act quickly and accurately during real-time transaction monitoring Solid understanding of online payment systems, chargebacks, and evolving fraud trends
• Collaborative mindset to work closely with cross-functional teams including Product, Tech, Finance, and Compliance to strengthen risk frameworks