Risk Officer - Trust & Safety maturity program

Role Overview

The Trust & Safety Risk Officer is an individual contributor with expert-level knowledge in Trust and Safety process enhancement, evaluation, auditing, and quality assurance. At Booking, this role holds accountability for executing and advising on Trust and Safety Maturity Assessments.

Leveraging extensive experience in conducting maturity assessments using the Capability Maturity Model (CMM) framework, this team member will thoroughly grasp business processes to manage the entire lifecycle of T&S Maturity Assessments. This encompasses defining the scope, conducting interviews, documenting findings, assessing observations against the maturity model, offering recommendations, and engaging closely with stakeholders. Responsibilities also include overseeing a yearly cycle of recommendation management and providing ongoing updates to the program based on implemented fixes, while maintaining a comprehensive view of the overall program.

This role involves partnering with capability areas and owners across the Group Trust and Safety function and other business units to review the maturity of their processes. The lead will collaborate on implementing recommendations to enhance maturity scores. This requires close cooperation with stakeholders from diverse departments and the ability to balance a broad strategic perspective with a detailed operational focus. The role acts as a liaison between Trust & Safety delivery teams, Program Management, Risk & Compliance teams, and external assessors or auditors, supporting the creation of risk assessments for new Trust & Safety products and features.

Strong stakeholder management skills are essential, along with the ability to challenge issue owners to develop robust and scalable solutions that mitigate key risks and support successful business operations.

The Trust & Safety Risk Officer is pivotal to the success of the T&S maturity program, fostering stakeholder engagement and driving the maturity assessment and recommendation management processes through effective interpersonal skills.

Key Job Responsibilities And Duties

Lead and assist the Trust and Safety Maturity Assessments lifecycle activities within Booking.com
Should be able to understand the Trust & Safety portfolio and have basic understanding of how governance, identification, prevention, detection, response and recovery functions operate within this portfolio to provide them the right SME support.
Collaborate with other teams within Trust & Safety to build and fine tune control frameworks, collaborate with T&S management team on prioritization of past recommendations, lead central role in performing internal assessments, coordinate with external assessors(vendor), engage with control owners through the journey in helping them achieve Maturity.
Lead cross functional remediation activities affecting wider business.
Collaborate closely with stakeholders, Program Managers, other assessors across geographies and teams and external assessors.
Strong team player yet high performing individual contributor depending the context and need.
Excellent skills in documentation of reports, frameworks, scoring models and other reports as required for Trust & Safety Maturity assessments.
Be able to split large tasks into logical, manageable and decoupled actions which are managed effectively and delivered on time.
Over time manage the Trust & Safety Maturity Program individually.
Implement monitoring systems to track Trust & Safety metrics and indicators. Regularly assess the Trust & Safety maturity levels and report findings to senior management.


Role Qualifications And Requirements

Bachelor’s degree required in technology, computer science or a related field
Work experience in business analysis, auditing, corporate governance, risk management or internal controls
Knowledge of control frameworks such as NIST , PCI-DSS, SOX, SWIFT etc.
Hands on experience as key user or administrator of GRC tool
Ability to develop solid relationships with business partners in order to drive the adoption of the risk management culture.
Hands on experience with large e-commerce or tech companies preferable, especially within the first-line of defense
Strong knowledge and work experience in Technology Risk domains (Cybersecurity, Privacy, Third party, Fraud, Trust & Safety)
Thorough technical understanding of internal control requirements and design and experience in applying them in various businesses
Able to translate regulatory and risk-related functional and technical requirements for engineering teams to develop secure products, services and solutions.
Able to split large tasks into logical, manageable and decoupled actions which are managed effectively and delivered on time.
Be flexible and agile in response to the change in business, change in stakeholder expectations and/or change in regulatory/operating environment of B.com.
Strong independent contributor, while still a strong team player
Previous experience in software development, software engineering is a plus
Strong communication skills; fully comfortable working in English, both written and spoken
Strong independent contributor, while still a strong team player


Total Reward Philosophy:

The benefits and perks offered by the company can be found here.


Diversity, Equity and Inclusion at Booking.com:

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

Read all about DEI and the Employee Resource Groups (ERGs) at Booking.com here

Career Development Opportunities:

Learn more about Your Career Journey here.
Become a Mentee and benefit from a mentoring relationship with a more experienced person to help you identify and achieve your professional and personal development goals.
Access to personalized one-to-one coaching with our internal coaches.


Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
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