Risk Operations Specialist - Japanese Speaking/ 日本語スピーキング

Japanese Speaking Risk Operations Specialist/ 日本語スピーキング

Location: GTower, Kuala Lumpur, Malaysia

Working hours: 9AM-6PM, Monday-Friday. (Subject to change)

About the Role

We are looking for a detail-oriented, Japanese-speaking Risk Operations Specialist to join our Risk Operations team, supporting a leading global technology platform. You will investigate and resolve fraud and payment-related risk cases — including account appeals, high-risk flagged transactions, and chargebacks — helping to protect a global user base of millions from fraudulent activity. This position requires handling outbound calls. (Subject to change)

Key Responsibilities

• Review appeal cases submitted with supporting proof documents and determine whether accounts can be released from blacklist status.
• Verify proof documentation (card details, payment name, email, and related information) against case records for accuracy.
• Conduct post-manual review of transactions flagged as high-risk, evaluating potential fraud using case sources such as model outputs and blacklist backtracking.
• Apply business-line-specific knowledge to make accurate risk evaluations, analyzing user behaviour patterns rather than isolated transactions.
• Follow and help refine Standard Operating Procedures (SOPs), and escalate emerging fraud trends promptly to the Fraud Strategy team.
• Assess transactions held for pending review within the required time window, evaluating risk level before approval.
• Perform outbound collection calls as required.
• Uphold platform Terms of Service and policies, ensuring compliance and consistency across a global user base.

What We're Looking For

• Fluent in Japanese (JLPT N2 or above) and English (B2 level above), spoken and written.
• Prior experience in risk operations, fraud investigation, chargeback or dispute handling, or payments is preferred.
• Background in BPO, customer service operations is an advantage.
• Strong analytical, investigative, and documentation skills, with high attention to detail.
• Comfortable working in a fast-paced, SOP-driven environment with rotational shift schedules.

Why Join TP

TP is a Great Place to Work-certified employer and a global leader in customer experience and trust & safety services. As part of our team, you'll have access to:

• JUMP — our internal career growth and mobility programme.
• Structured onboarding, training, and ongoing coaching.
• A supportive, multicultural work environment across our Kuala Lumpur hub.

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