Risk Specialist, Ad Policy, Advertising Trust, Policy Operations

We are looking for an enthusiastic, detail-oriented, and customer obsessed Risk Specialist to join the Ads Trust Policy operations team. In this role, you will be an owner, responsible for ensuring that Policy’s operational queues are efficiently maintained and executed. You will own managing policy support for our most important sales events, ensuring that policies are in place, that they are well-understood, and that we are providing support to our partners internally and externally. You will deliver these results independently, translating policy-speak into responses that best fit the audience and situation, as well as proactively identifying solutions to policy issues. You will develop a deep understanding of Amazon Advertising policies, working closely with the authors of these policies as you provide guidance to partner teams and in sharing the emergent themes and feedback with Policy Managers that can be learned from the high-volume of requests that you manage. Finally, you will participate in operational improvement initiatives to bring efficiency to the processes we follow, regularly monitoring data and proactively proposing and implementing new ideas for achieving operational efficiencies. If you are looking for a role in a team that has a varied and excited remit, are a self-starter that can solve issues independently, and are looking for more exposure to the way we strategically develop and enforce ad policies, this is the role for you.

Key job responsibilities
• Independently manage policy operations, SOPs, and queues covering critical business functions including high-traffic events

• Review and respond to high volumes of requests from internal stakeholders.

• Learn our Ad Policies to provide accurate guidance to partner teams, with particular emphasis on targeting policy

• Make sound decisions about when to escalate complex or sensitive requests to Policy Managers and drive toward resolution

• Identify patterns and themes from request volumes, raising insights to Policy Managers for continuous policy improvement and operational efficiency

• Assess risks and opportunities in business operations by managing operational roadmaps, analyzing data and workflows to identify gaps, driving efficiencies, and facilitating change communications

About the team
Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising. Basic Qualifications: - Bachelor's degree, or 3+ years of project/program management experience
- Knowledge of SQL
- Experience handling confidential information
- Proven track record establishing partnerships with internal and external teams to execute initiatives Preferred Qualifications: - Experience using SQL
- Prior Advertising Experience in Moderation, Policy Writing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 70,400.00 - 107,200.00 USD annually