Safety and Compliance Specialist I

Role Details

Type of Support: Email

Contract Duration: Temporary, 90 days

Location: San Pedro Sula or Tegucigalpa

About U

s At Crescendo, we’re redefining customer experience in the AI era. By combining world-class outsourcing expertise with innovative technology, we deliver scalable solutions and always-on support for global partner

s.But what truly sets us apart is our people. We don’t just offer jobs—we build careers. At Crescendo, your ideas are valued, your growth is supported, and your work creates real impac

t.Join us and help shape what’s next in customer experienc

e.

The

RoleAs a Safety & Compliance Specialist, you’ll play a critical role in protecting and maintaining a safe, respectful, and trustworthy online community. You’ll handle user reports and inquiries primarily through email, making thoughtful, fair, and consistent decisions that directly impact user saf

ety.This role goes beyond traditional support—it’s about safeguarding people. You’ll review reports related to safety concerns, policy violations, and inappropriate behavior, helping ensure that community standards are upheld at all ti

mes.You’ll thrive in this role if you’re detail-oriented, emotionally resilient, and motivated by meaningful work that contributes to a safer digital environm

ent.
Important Notice – Content Exp

osureThis role involves frequent exposure to sensitive and potentially disturbing content, including explicit material, graphic language, and reports related to harassment, abuse, or f

raud.While Crescendo provides full training, clear guidelines, and ongoing support, it’s important that you feel prepared to handle this type of content with professionalism and objecti

vity.
What You’

• ll Do:Handle a high volume of Safety & Compliance cases via email with empathy and effi
• ciencyReview and respond to user reports in line with internal policies and safety sta
• ndardsMake accurate, consistent decisions in time-sensitive situ
• ationsManage a continuous case queue while meeting productivity and quality t
• argetsEscalate high-risk or complex cases when
• neededMaintain strict confidentiality and professionalism at all
• timesCollaborate with Trust & Safety, Compliance, and Quality
• teamsApply cultural awareness and sensitivity, supporting inclusive and respectful online

spacesWhat We're Lookin

• g For:Strong written communication skills with a calm, objectiv
• e toneComfortable working within structured guidelines and po
• liciesHigh level of emotional resilience and professio
• nalismStrong attention to detail and sound decision-making
• skillsAbility to work independently while contributing to
• a teamWillingness to learn and apply moderation and compliance sta
• ndardsA genuine commitment to maintaining safe and inclusive online commu

nitiesWhat You’ll Get In R

• eturn:A people-first culture where your growth actually m
• attersThe opportunity to work with global brands and diverse
• teamsHybrid work flexi
• bilityCompetitive salary and generous paid ti
• me offComprehensive health benefits (medical, dental, v
• ision)Access to wellness programs, including at-home fitness res
• ourcesOngoing training and career development opportu

nities