Safety Compliance Operations Senior Specialist (Functional Lead) - Swing Shift

Responsibilities
About the Team
We drive company success by mastering the intersection of law and high-speed operations. Our team is looking for experts who see compliance as a strategic enabler, not a hurdle. You will be tasked with navigating ambiguity and creating new frameworks for unprecedented safety and privacy challenges. Working here means safeguarding our global reputation and making a tangible difference through operational precision and uncompromising ethics.

Role Description
The Safety Compliance Operations Lead specialist is a high-impact technical leadership role for a master problem-solver. Serving as the definitive subject matter expert and final escalation point for complex compliance decisions, they bridge the gap between strategy and execution to ensure our response to regulations is accurate and timely. This role requires someone who will rapidly master internal workflows to anticipate systemic risks, ensuring the operation scales without compromising integrity.

This is a senior technical leadership position, not a formal people management role. They will drive operational output and provide real-time coaching without the burden of HR administration or direct reports. As a systems thinker and rapid learner, they synthesize product logic with legal requirements, leveraging technical credibility and influence to resolve "unsolvable" challenges and lead vital cross-functional partnerships.

This role critically requires maintaining active technical proficiency by regularly processing high-complexity tickets and escalations. By staying close to the daily workflow to ensure SME status is grounded in current operational reality, as hands-on execution is our primary vehicle for identifying systemic blockers and maintaining team credibility.

Responsibilities
- Act as the ultimate Subject Matter Expert (SME) for Child Safety, Emergency Response, and regulatory response workflows.
- Review and resolve high-complexity escalations that require nuanced interpretation of legal requirements or safety policies.
- Provide real-time guidance to Frontline Specialists to ensure accuracy and prevent drift from standard operating procedures (SOPs).
- Monitor real-time queues and shift resources dynamically to ensure all Service Level Agreements (SLAs) are met.
- Oversee daily shift rosters, breaks, and coverage, making real-time adjustments for unexpected volume spikes or absences.
- Trigger and lead emergency response protocols for critical incidents, serving as the primary liaison between the floor and leadership during crisis windows.
- Identify recurring blockers or inefficiencies in the workflow and provide data-backed recommendations to the Strategy/Leadership team.
- Conduct root cause analysis and debriefs after major incidents or volume spikes to capture lessons learned.
- Maintain shift-handover documentation that ensures seamless transitions between the Sydney swing and subsequent global shifts.
- Collaborate with the Quality Assurance team to identify training gaps, design new modules, and conduct deep-dive technical training for specialists.

Qualifications
Minimum Qualifications
- Able to work Swing Shift - Tuesday - Saturday. For half the year, 3 days working 4pm - 1am, and 2 days working 5pm - 1am. The other half, 3 days working 2pm - 11pm and 2 days works 3pm - 11pm.
- Education: Bachelor’s Degree in Political Science, Criminal Justice, Legal Studies, Communications, or a related field.
- Minimum 4 years in experience Operations, Legal Compliance, or Safety, with at least 1 year in a Senior or Lead capacity.
- Demonstrated mastery in Child Safety, Emergency Response, and regulatory response protocols for content removal.
- Proficiency in moderation tools, dashboards, investigative tools

Preferred Qualification
- Experience in a consumer app-based tech company.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.​
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On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


Acknowledgment of Country
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.​