Safety Onboarding Operation Manager

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

Safety Online Operations Team plays a vital role in driving both safety and acquisition growth across our ridehailing platform. The team is organized around three core areas: driver onboarding, risk prevention, and product operations. Together, we identify safety-critical requirements and translate them into scalable operational processes and product features.

By working closely with cross-functional partners and frontline safety operations team, the team ensures that our platform maintains high safety standards while supporting efficient driver activation, proactive risk mitigation, and continuous improvement through data and technology. Our goal is to enable a safe, trusted, and sustainable experience for all users on the platform.

In this role, you'll be...

Policy Design & Compliance

Design, implement, and continuously improve user onboarding policies to ensure compliance with local (Brazil) regulations
Partner with internal relevant risk control teams to address evolving government requirements


Audit Solutions & Process Optimization

Develop scalable user onboarding audit solutions aligned with business needs, including multi-channel audit processes
Identify efficiency gaps through data analysis; propose and implement improvements to enhance onboarding efficiency and user experience


Risk Management & Cross-Functional Collaboration

Proactively manage risks across the end-to-end onboarding lifecycle
Coordinate with global risk control, compliance, and product teams to align strategies and resolve issues
Vendor & Budget Oversight
Manage vendor partnerships for audit operations, ensuring quality and cost-effectiveness
Monitor budget allocation and optimize resource utilization


Reporting & Data-Driven Decision-Making

Design the OKR matrix and deliver actionable insights through data analysis to track OKR progress and audit performance.
Prepare compliance reports for internal stakeholders and regulatory bodies.


We're eager to be in touch because you have...

Required Capabilities:

3-5 years in risk management, operations, or platform governance, preferably in user onboarding, compliance, or trust & safety roles
Proven ability to design audit frameworks, manage vendors, and execute compliance projects
Strong analytical skills: Experience with data visualization tools, and OKR/metrics design
Fluency in stakeholder management within global, cross-functional teams
Advanced English proficiency (written and spoken) for global collaboration


Nice to Have:

SQL capability is strongly preferred
Background in platform/user safety strategies or fraud prevention
Familiarity with Brazilian regulatory environments


You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

Show more Show less