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Safety Operations Specialist

Xiaohongshu
2 days ago
Full-time
On-site
Palo Alto, California, United States
Specialist

About the Role



This position is also open in Singapore; Beijing, China; Shanghai, China. We are looking for a detail-oriented and highly execution-focused Safety Policy Operations Manager to join our international Trust and Safety team.



In this role, you will be responsible for risk monitoring, emergency response, and operational optimization across our global content platform, ensuring content safety, user protection, and regulatory compliance worldwide.



Responsibilities



  • Monitor platform risks and establish risk early-warning mechanisms to enable timely detection and response to critical incidents.
  • Coordinate cross-functional resources to manage risk incidents, including violations, anomalous user behavior, and fraudulent or malicious activities.
  • Work closely with moderation teams to ensure effective implementation of risk mitigation strategies and continuously improve operational processes.
  • Analyze risk data and operational metrics to identify emerging trends, evaluate mitigation effectiveness, and support ongoing improvements in risk governance.


Qualifications



  • Bachelor’s degree or above in any field; background in Computer Science, Data Science, Law, or Public Administration is a plus.
  • 3+ years of experience in internet risk control, Trust & Safety operations, content moderation, or related operational roles.
  • Strong understanding of content safety risks, fraudulent tactics, and common abuse patterns, with hands-on experience handling complex risk scenarios.
  • Strong analytical and execution capabilities, with the ability to drive solutions effectively under pressure.
  • Fluent in English and comfortable working in cross-cultural, multi-time-zone environments.


Required Skills



  • Experience in Trust & Safety operations, risk control operations, or anti-fraud for content platforms.
  • Experience collaborating with policy teams, moderation teams, vendor teams, or international teams.
  • Experience participating in risk governance or safety initiatives at large internet companies or content platforms.


Pay range and compensation package



Expected compensation details are not provided in the original description.



Equal Opportunity Statement



We are committed to diversity and inclusivity in our hiring practices.