Responsibilities
TnS Introduction: Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Team Introduction: The Search Ads Ops team is dedicated to evaluating and optimising search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labelling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads.
Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Job Responsibilities:
Keep up to date with the latest trends and best practices in the search ads business and the search engine industry.
Collaborate with stakeholders such as PM and RD teams to understand requirements and drive improvements and optimisation of key product and delivery metrics.
Develop and implement proactive operational plans and coordinate internal and external resources to ensure efficient implementation and achievement of business goals.
Establish and enforce guidelines or SOPs based on business requirements and manage the execution of search ads projects to ensure quality and effectiveness.
Identify and resolve problems that occur during project execution using data-driven insights and creative solutions.
Cooperate with labelling vendors to ensure alignment with overall delivery standards.
Report, analyse, and provide insights to optimise our operational process.
Any additional responsibilities that are not specifically listed above.
Qualifications
Minimum Qualifications:
Bachelor's degree or above is required. - Minimum of 3 years of work experience in Product operation, Project Management.
Full proficiency in English is required; A secondary language will be a plus as we are working on language based projects (example: German/French/Italian).
General knowledge about Search Engineering/Search engines/ Search Advertising and Search related strategies.
Preferred Qualifications:
Quality management experience. Experience collaborating with labelling vendors is preferred.
Solid understanding of quality, efficiency, and cost management principles. - Problem-solving skills and the ability to think critically.
Solid communication and presentation skills and work effectively with cross-functional teams and stakeholders.
Analytical skills with a proven ability to utilise data for decision-making and driving improvements.
Thorough understanding of search engines and familiarity with TikTok or similar social media platforms.
Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.