Responsibilities
About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
It is possible that this role will be exposed to harmful content as part of a project in response to escalation requests/by chance.
What will I be doing?
- Complete regular assessments of search quality based on business requirements in accordance with evaluation standard documents
- Evaluate user search needs and comb the types of search bad cases to rate the quality of the results
- Provide ideal search results and elaborate logical reasons to support the evaluation given
- Note: The output evaluation results will serve as an important basis for search strategy optimization and product function planning.
- Work closely with QA to provide feedback on data quality, SOP and guidelines to support overall project success
- Perform other ad-hoc duties in relevant projects as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- Proficient Japanese as a working language, proficient English skills at all levels (reading, writing, listening, speaking) for daily communication
- An in-depth understanding of domestic culture and familiarity with the internet usage habits of users
- Ability to learn fast, great flexibility in adapting to constant change
- Excellent attention to details, precision and accuracy
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Preferred Qualifications
- Knowledge of search engines and AI, familiarity with social media platforms
- Familiarity with common office software, machine learning project experience is preferred
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.