The Role:
We are seeking a highly organized and detail-oriented Content Management & Operations Specialist to join our team. In this role, you will be responsible for managing and uploading digital content across various platforms, preparing regular reports, and supporting day-to-day operational tasks. This position requires someone who is proactive, tech-savvy, and able to handle a variety of responsibilities in a fast-paced environment.
Key Roles and Responsibilities:
Content Management & Uploads:
Manage, organize, and upload content to various digital platforms, ensuring accuracy and quality.
Able to create clear and engaging content from raw data by organizing information and identifying key insights.
Work closely with the marketing and creative teams to update and maintain website and internal platforms with accurate content.
Ensure content is accurately maintained, including tagging, formatting, and metadata management.
Monitor content performance and provide recommendations for optimization.
Report Preparation & Data Analysis:
Prepare weekly, monthly, and ad-hoc reports on performance, engagement, and other KPIs.
Analyze data and create reports for various stakeholders to help inform content strategy and decision-making.
Maintain records and track performance trends over time to assess improvements and areas of concern.
Operational Support:
Assist with general operations tasks including scheduling, organizing meetings, and maintaining team calendars.
Coordinate with cross-functional teams (e.g., solutions, design, tech) to ensure smooth operational workflows.
Help with document preparation and organization for operational procedures and policies.
Support with inventory management, including digital content assets, ensuring all files are up-to-date and properly stored.
Project Coordination:
Assist in the coordination of small projects within the operations team.
Track project progress and deadlines, ensuring timely completion and smooth execution.
Provide regular updates on project status and assist in any ad-hoc tasks as needed.
Mandatory Qualifications:
At least 2 years of experience in operations roles.Experience working with content management systems (CMS), cloud storage, and project management tools is a plus.
Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.Excellent written and verbal communication skills.
Strong attention to detail and ability to manage multiple tasks and priorities simultaneously.
Ability to analyze data, identify trends, and create actionable reports.Highly organized and able to work independently and as part of a team.
Basic understanding of SEO and content optimization is a plus.Experience with analytics tools such as Google Analytics or social media insights.
Ability to adapt to new tools, platforms, and systems as required.