Senior Analyst, Operations- Fraud Investigations

Position Summary...

What you'll do...

Role summary:

The (USA) Senior Analyst, Operations protects platform integrity during onboarding by analyzing identity and behavioral data to detect, investigate, and prevent fraud. This role designs and evaluates fraud signals and rules, balances risk reduction with user friction, and identifies emerging identity misuse patterns such as stolen or unverified PII. The analyst partners closely with Product, Engineering, Legal, and Operations to implement scalable, defensible fraud controls, measure effectiveness through data-driven insights, and continuously adapt prevention strategies to evolving fraud threats—all while prioritizing customer safety and trust.
 
About the team:

The Digital Identity Fraud team applies advanced data analytics to develop and refine fraud-prevention strategies during user onboarding. The team focuses on identifying and prioritizing actionable insights from identity verification and behavioral data to confirm legitimate identities and disrupt fraudulent activities. By detecting and addressing attempts involving stolen, synthetic, or unverified information, the team plays a critical role in maintaining a secure and trustworthy marketplace. Collaboration across functions ensures effective operational processes and continuous improvement, supporting the protection of customers and the integrity of the platform.
 
What you'll do:

• Leverage identity verification and behavioral signals to surface, analyze, and prioritize fraud risks during driver onboarding, focusing on customer safety and platform integrity.
• Analyze onboarding risk outcomes across rule-based and vendor-based checks, including identity verification steps that ingest applicant-provided PII and document-extracted signals.
• Build and tune fraud-rule logic across multiple onboarding checkpoints, aligning controls to funnel stages (e.g., fundamental PII checks; identity verification pass/PII match; background/doc compliance).
• Measure and communicate rule performance using defined KPI concepts such as withdrawal count, withdrawal rate, and stage conversion rates, identifying where rules drive prevention impact vs. friction/churn.

What you'll bring:

• Analytics & Risk Skills: Ability to analyze large datasets, develop and validate fraud signals, and balance detection accuracy with false‑positive risk using tools like Excel and SQL.

• Identity & KYC Knowledge: Solid understanding of identity verification workflows, including document checks, biometrics, behavioral, and device signals, plus KYC and privacy considerations.
• Cross‑Functional Communication: Proven ability to clearly translate analytical findings into actionable insights and defensible decisions supported by strong documentation.
• Mindset & Judgment: Curious, adaptable, adversarial thinker with strong risk judgment and a preference for scalable, data‑driven prevention over reactive enforcement.
• Nice to Have: Experience with BI tools, fraud platforms, graph analysis, or relevant certifications.

Minimum Qualifications:

• Bachelor’s degree in Criminal Justice, Cybersecurity, Finance, Business, or related field OR equivalent work experience
• 2+ years of experience in fraud detection, risk analysis, investigations, banking operations, cybersecurity, or related field
• Experience with SQL, Tableau, or data visualization/reporting tools
• Experience reviewing suspicious transactions, account activity, identity verification documents, or fraud alerts
• Knowledge of identity theft, account takeover, payment fraud, synthetic identity fraud, and fraud prevention practices
• Familiarity with fraud monitoring tools, case management systems, and data analysis platforms
• Strong analytical and problem-solving skills with attention to detail
• Ability to identify patterns, trends, and anomalies in large data sets
• Experience conducting investigations and documenting findings clearly and accurately
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information professionally
• Proficiency with Microsoft Office Suite, especially Excel
• Ability to work in a fast-paced environment and manage multiple investigations simultaneously

Preferred qualifications:

• Experience detecting fake identifications
• Experience in financial services, e-commerce, retail fraud, or cybersecurity environments
• Certifications such as CFE, CAMS, or cybersecurity-related credentials

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.